Operations Manager (Cleaning & facilities Industry)
Company
GMM Nexus Consulting
Location
Durban
Posted
2 hours ago
Via
via LinkedIn
Apply On
Job Description
Role Overview
We are seeking an experienced Operations Manager to oversee and drive service excellence across multiple cleaning contracts. This role is responsible for managing daily operations, ensuring SLA delivery, maintaining strong client relationships, and leading large teams across various sites. You will play a key role in operational efficiency, financial performance, and business growth.
Key Responsibilities
Operations & Service Delivery
• Oversee daily operations across multiple sites, ensuring high-quality service delivery
• Manage resource allocation and staffing to meet SLA requirements
• Conduct regular site visits, inspections, and quality checks
• Ensure work schedules and job cards are in place and adhered to
• Maintain company standards, policies, and cleaning methodologies
• Manage asset control, equipment maintenance, and consumables
Client Relationship Management
• Build and maintain strong client relationships
• Conduct regular client meetings and ensure service expectations are met
• Proactively address client concerns and mitigate contract risks
• Identify upselling and contract growth opportunities
People & Labour Management
• Lead, develop, and manage large teams (managers, supervisors, cleaners)
• Oversee recruitment, performance management, and training initiatives
• Ensure compliance with labour legislation, IR processes, and disciplinary procedures
• Represent the business in CCMA cases and union engagements where required
Financial & Commercial Management
• Manage budgets, forecasts, and cost controls across all sites
• Monitor labour costs, consumables, and overall unit profitability
• Ensure accurate billing, financial reporting, and debtor management
• Identify and drive additional revenue opportunities within contracts
Health, Safety & Compliance
• Ensure full compliance with OHS and industry regulations
• Maintain adherence to company policies and statutory requirements
Qualifications & Experience
• Minimum: Matric
• Advantage: Relevant tertiary qualification
• Minimum 5 years’ experience in a similar operations management role
• Proven experience managing large teams and multiple client sites
Other Requirements
• Valid driver’s license and own reliable vehicle
We are seeking an experienced Operations Manager to oversee and drive service excellence across multiple cleaning contracts. This role is responsible for managing daily operations, ensuring SLA delivery, maintaining strong client relationships, and leading large teams across various sites. You will play a key role in operational efficiency, financial performance, and business growth.
Key Responsibilities
Operations & Service Delivery
• Oversee daily operations across multiple sites, ensuring high-quality service delivery
• Manage resource allocation and staffing to meet SLA requirements
• Conduct regular site visits, inspections, and quality checks
• Ensure work schedules and job cards are in place and adhered to
• Maintain company standards, policies, and cleaning methodologies
• Manage asset control, equipment maintenance, and consumables
Client Relationship Management
• Build and maintain strong client relationships
• Conduct regular client meetings and ensure service expectations are met
• Proactively address client concerns and mitigate contract risks
• Identify upselling and contract growth opportunities
People & Labour Management
• Lead, develop, and manage large teams (managers, supervisors, cleaners)
• Oversee recruitment, performance management, and training initiatives
• Ensure compliance with labour legislation, IR processes, and disciplinary procedures
• Represent the business in CCMA cases and union engagements where required
Financial & Commercial Management
• Manage budgets, forecasts, and cost controls across all sites
• Monitor labour costs, consumables, and overall unit profitability
• Ensure accurate billing, financial reporting, and debtor management
• Identify and drive additional revenue opportunities within contracts
Health, Safety & Compliance
• Ensure full compliance with OHS and industry regulations
• Maintain adherence to company policies and statutory requirements
Qualifications & Experience
• Minimum: Matric
• Advantage: Relevant tertiary qualification
• Minimum 5 years’ experience in a similar operations management role
• Proven experience managing large teams and multiple client sites
Other Requirements
• Valid driver’s license and own reliable vehicle
Frequently Asked Questions
Quick answers about Plumber Jobs
What is the minimum wage for Plumber Jobs in South Africa as of 2026?
As per the Department of Employment and Labour, the national minimum wage for plumbers in South Africa is R27.45 per hour as of 1 January 2026. Overtime must be paid at 1.5 times the hourly rate after 45 hours per week. Plumbers registered under the Building Bargaining Council receive an additional R450 monthly tool allowance.
What education and experience are required to qualify for Plumber Jobs in South Africa?
As per the Department of Employment and Labour, applicants need an N2 certificate in plumbing plus a minimum of 3 years verifiable experience under a qualified artisan. A Red Seal trade test certificate obtained after 2025 is mandatory for formal employment. No qualifications are accepted without proof of 2800 hours of logged practical training.
What documents are needed to apply for Plumber Jobs through official South African channels?
As per the Department of Employment and Labour, applicants must submit a certified ID copy, Red Seal certificate, and proof of 3 years experience via the ESSA portal by 31 March 2026. A valid tax clearance certificate from SARS and medical fitness report are also required for all applications. Incomplete submissions are rejected within 14 days.
What are the standard working hours and leave entitlements for plumbers in South Africa?
As per the Department of Employment and Labour, plumbers work 45 hours per week with 21 consecutive days of annual leave after 12 months of service as of 2026. Sick leave is capped at 30 days over a 3-year cycle and family responsibility leave is limited to 3 days per year. UIF contributions entitle workers to maternity leave of 4 consecutive months.
