Hotel Housekeeper

The Housekeeper is responsible for maintaining the cleanliness and organization of both the hotel and restaurant areas. This includes guest rooms, public spaces, dining areas, and back-of-house operations. The Housekeeper plays a critical role in ensuring a welcoming and hygienic environment for hotel guests and restaurant patrons, meeting high standards of cleanliness and service in both settings.
• *Key Responsibilities:Hotel Area Cleaning and Maintenance**:

- Clean, sanitize, and organize guest rooms according to hotel standards.
- Change bed linens, replace towels, and replenish amenities such as toiletries, soaps, and shampoos.
- Dust and polish furniture, vacuum floors, and clean windows, mirrors, and other surfaces.
- Clean and disinfect bathrooms, including toilets, showers, and sinks.
- Report any damages or required maintenance (e.g., faulty appliances, leaks) to the housekeeping supervisor.
• *Restaurant Area Cleaning**:

- Clean and sanitize dining areas, including tables, chairs, booths, and floors.
- Ensure restaurant restrooms are cleaned, stocked, and sanitized regularly.
- Maintain cleanliness in food service areas, including counters, serving stations, and back-of-house prep areas.
- Assist in setting up and maintaining cleanliness during restaurant service, including cleaning spills and managing trash.
- Clean and organize outdoor seating areas (if applicable).
• *Public Area and Lobby Cleaning**:

- Maintain cleanliness and tidiness in public hotel areas such as the lobby, hallways, and elevators.
- Clean and disinfect high-touch surfaces such as doors, light switches, handrails, and counters.
- Regularly remove trash from public spaces and replenish supplies in public restrooms.
• *Laundry and Linen Services**:

- Collect dirty linens and towels from guest rooms and restaurant areas, ensuring proper handling and delivery to laundry facilities.
- Restock clean linens and towels in hotel rooms and restaurant service areas.
- Maintain inventory of cleaning supplies and linens, and report supply shortages to the supervisor.
• *Health, Safety, and Hygiene**:

- Follow health and safety protocols, including the safe use of cleaning chemicals and equipment in both hotel and restaurant areas.
- Comply with hygiene regulations, particularly in food service areas, to prevent contamination.
- Adhere to hotel and restaurant policies on cleanliness and safety to ensure a safe environment for both guests and staff.
- Report any safety hazards or repair needs in both the hotel and restaurant spaces to management.
• *Guest and Patron Services**:

- Respond to guest requests for additional services, such as extra towels, pillows, or room service cleaning.
- Handle complaints and issues from both hotel guests and restaurant patrons professionally and escalate concerns to the manager if necessary.
- Respect guests’ privacy and follow “Do Not Disturb” policies.
• *Operational Support**:

- Assist with deep cleaning tasks such as carpet cleaning, furniture cleaning, and window washing as needed.
- Help organize cleaning schedules to ensure that both hotel and restaurant areas are serviced efficiently, especially during peak times.
- Participate in pre-service setup or post-service clean-up for special events, banquets, or large dining reservations.
• *Required Skills and Qualifications**:

- 1 year or more housekeeping experience in a hotel, restaurant, or similar setting is required.
- Strong attention to detail and a commitment to maintaining high cleanliness standards.
- Ability to multitask and prioritize between hotel and restaurant cleaning tasks.
- Ability to work in a fast-paced environment and handle physically demanding tasks.
- Strong communication skills and the ability to work effectively with a team.
- Flexibility to work shifts, including mornings, evenings, weekends, and holidays.