Driver Operations Specialist
Company
inDrive
Location
Pretoria
Posted
27 days ago
Via
LinkedIn
Apply On
Job Description
Department: Market Operations & Supply
Location: South Africa
Description
We are looking for a proactive and results-driven Driver Operations Specialist to oversee and optimize the end-to-end driver lifecycle. This role will focus on attracting, activating, reactivating, and retaining drivers while ensuring operational efficiency and strong performance across multiple territories. The ideal candidate will combine strong analytical skills with leadership capabilities to drive team performance and enhance driver engagement strategies.
Key Responsibilities
• Lead Driver Engagement Processes: Oversee and optimize activities focused on attracting, activating, reactivating, and retaining drivers, ensuring process efficiency and effectiveness.
• Mentor and Drive Team: Provide advanced training to agents, offering guidance to enhance their skills, improve performance, and maintain high levels of motivation.
• Monitor and Optimize KPIs: Analyze the driver funnel from app installation to order creation, identify performance trends, and implement data-driven strategies to improve key performance indicators (KPIs) across various territories.
• Design and Implement Motivational Programs: Lead the development and execution of innovative motivational initiatives and training programs to sustain agent engagement and foster growth.
• Develop Activation and Reactivation Strategies: Take ownership of adapting and continuously improving strategies to maximize driver activation and reactivation rates.
• Monitor Call Quality and Scripts: Oversee the development and effectiveness of call scripts, ensure high-quality interactions with users, and test various hypotheses to improve outcomes.
• Coordinate City Launches: Plan and coordinate city launches, setting clear objectives and providing the necessary tools. Travel to new cities to manage on-the-ground recruitment efforts and ensure successful launches.
• Supplier & Recruiter Relationship Management: Manage and strengthen relationships with suppliers and recruiters, serving as the primary point of contact for inquiries, support, and ensuring the success of these partnerships.
• Partnerships engagement: Ensure the best partners line-up providing attractive offer to drivers
Skills, Knowledge & Expertise
• Knowledge of call quality monitoring and script optimization.
• Ability to manage city launches and on-ground driver recruitment.
• Strong stakeholder management and partnership development skills.
• Excellent analytical, problem-solving, and communication skills.
Job Benefits
• Annual Contract to be renewed every year upon mutual agreement & to be deemed indefinite contract after the 2nd year.
• annual leaves as per labor law
• Medical Aid as per company policy.
• financial assistance in the event of major life events
Location: South Africa
Description
We are looking for a proactive and results-driven Driver Operations Specialist to oversee and optimize the end-to-end driver lifecycle. This role will focus on attracting, activating, reactivating, and retaining drivers while ensuring operational efficiency and strong performance across multiple territories. The ideal candidate will combine strong analytical skills with leadership capabilities to drive team performance and enhance driver engagement strategies.
Key Responsibilities
• Lead Driver Engagement Processes: Oversee and optimize activities focused on attracting, activating, reactivating, and retaining drivers, ensuring process efficiency and effectiveness.
• Mentor and Drive Team: Provide advanced training to agents, offering guidance to enhance their skills, improve performance, and maintain high levels of motivation.
• Monitor and Optimize KPIs: Analyze the driver funnel from app installation to order creation, identify performance trends, and implement data-driven strategies to improve key performance indicators (KPIs) across various territories.
• Design and Implement Motivational Programs: Lead the development and execution of innovative motivational initiatives and training programs to sustain agent engagement and foster growth.
• Develop Activation and Reactivation Strategies: Take ownership of adapting and continuously improving strategies to maximize driver activation and reactivation rates.
• Monitor Call Quality and Scripts: Oversee the development and effectiveness of call scripts, ensure high-quality interactions with users, and test various hypotheses to improve outcomes.
• Coordinate City Launches: Plan and coordinate city launches, setting clear objectives and providing the necessary tools. Travel to new cities to manage on-the-ground recruitment efforts and ensure successful launches.
• Supplier & Recruiter Relationship Management: Manage and strengthen relationships with suppliers and recruiters, serving as the primary point of contact for inquiries, support, and ensuring the success of these partnerships.
• Partnerships engagement: Ensure the best partners line-up providing attractive offer to drivers
Skills, Knowledge & Expertise
• Knowledge of call quality monitoring and script optimization.
• Ability to manage city launches and on-ground driver recruitment.
• Strong stakeholder management and partnership development skills.
• Excellent analytical, problem-solving, and communication skills.
Job Benefits
• Annual Contract to be renewed every year upon mutual agreement & to be deemed indefinite contract after the 2nd year.
• annual leaves as per labor law
• Medical Aid as per company policy.
• financial assistance in the event of major life events
Frequently Asked Questions
Quick answers about Driver Jobs
What is the 2026 national minimum wage for code 10 and 14 drivers in South Africa?
As per the Department of Employment and Labour, the national minimum wage for drivers in South Africa is R27.58 per hour from 1 March 2026. Overtime after 45 hours per week must be paid at 1.5 times the hourly rate, equating to R41.37 per hour.
What Professional Driving Permit (PrDP) requirements apply to taxi and truck drivers in South Africa in 2026?
As per the Department of Employment and Labour, all drivers of vehicles over 3 500 kg or carrying passengers for reward must hold a valid PrDP issued by the Department of Transport. The permit costs R260 and must be renewed every five years with a medical fitness certificate dated no older than 24 months.
How many hours per week can drivers legally work in South Africa and what leave is mandatory in 2026?
As per the Department of Employment and Labour, drivers may not exceed 45 ordinary hours per week under the Basic Conditions of Employment Act. Employees receive 21 consecutive days of annual leave after 12 months of service and 6 weeks of sick leave over a 36-month cycle.
Which documents are required to apply for a driver position through the Department of Employment and Labour in 2026?
As per the Department of Employment and Labour, applicants must submit a valid South African ID, code-specific driving licence, PrDP, and recent tax clearance certificate when registering on the ESSA system. All documents must be uploaded as certified copies not older than three months.
