Operations Manager (Cleaning & facilities Industry)
Company
GMM Nexus Consulting
Location
Durban
Posted
2 hours ago
Via
via LinkedIn
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Job Description
Role Overview
We are seeking an experienced Operations Manager to oversee and drive service excellence across multiple cleaning contracts. This role is responsible for managing daily operations, ensuring SLA delivery, maintaining strong client relationships, and leading large teams across various sites. You will play a key role in operational efficiency, financial performance, and business growth.
Key Responsibilities
Operations & Service Delivery
• Oversee daily operations across multiple sites, ensuring high-quality service delivery
• Manage resource allocation and staffing to meet SLA requirements
• Conduct regular site visits, inspections, and quality checks
• Ensure work schedules and job cards are in place and adhered to
• Maintain company standards, policies, and cleaning methodologies
• Manage asset control, equipment maintenance, and consumables
Client Relationship Management
• Build and maintain strong client relationships
• Conduct regular client meetings and ensure service expectations are met
• Proactively address client concerns and mitigate contract risks
• Identify upselling and contract growth opportunities
People & Labour Management
• Lead, develop, and manage large teams (managers, supervisors, cleaners)
• Oversee recruitment, performance management, and training initiatives
• Ensure compliance with labour legislation, IR processes, and disciplinary procedures
• Represent the business in CCMA cases and union engagements where required
Financial & Commercial Management
• Manage budgets, forecasts, and cost controls across all sites
• Monitor labour costs, consumables, and overall unit profitability
• Ensure accurate billing, financial reporting, and debtor management
• Identify and drive additional revenue opportunities within contracts
Health, Safety & Compliance
• Ensure full compliance with OHS and industry regulations
• Maintain adherence to company policies and statutory requirements
Qualifications & Experience
• Minimum: Matric
• Advantage: Relevant tertiary qualification
• Minimum 5 years’ experience in a similar operations management role
• Proven experience managing large teams and multiple client sites
Other Requirements
• Valid driver’s license and own reliable vehicle
We are seeking an experienced Operations Manager to oversee and drive service excellence across multiple cleaning contracts. This role is responsible for managing daily operations, ensuring SLA delivery, maintaining strong client relationships, and leading large teams across various sites. You will play a key role in operational efficiency, financial performance, and business growth.
Key Responsibilities
Operations & Service Delivery
• Oversee daily operations across multiple sites, ensuring high-quality service delivery
• Manage resource allocation and staffing to meet SLA requirements
• Conduct regular site visits, inspections, and quality checks
• Ensure work schedules and job cards are in place and adhered to
• Maintain company standards, policies, and cleaning methodologies
• Manage asset control, equipment maintenance, and consumables
Client Relationship Management
• Build and maintain strong client relationships
• Conduct regular client meetings and ensure service expectations are met
• Proactively address client concerns and mitigate contract risks
• Identify upselling and contract growth opportunities
People & Labour Management
• Lead, develop, and manage large teams (managers, supervisors, cleaners)
• Oversee recruitment, performance management, and training initiatives
• Ensure compliance with labour legislation, IR processes, and disciplinary procedures
• Represent the business in CCMA cases and union engagements where required
Financial & Commercial Management
• Manage budgets, forecasts, and cost controls across all sites
• Monitor labour costs, consumables, and overall unit profitability
• Ensure accurate billing, financial reporting, and debtor management
• Identify and drive additional revenue opportunities within contracts
Health, Safety & Compliance
• Ensure full compliance with OHS and industry regulations
• Maintain adherence to company policies and statutory requirements
Qualifications & Experience
• Minimum: Matric
• Advantage: Relevant tertiary qualification
• Minimum 5 years’ experience in a similar operations management role
• Proven experience managing large teams and multiple client sites
Other Requirements
• Valid driver’s license and own reliable vehicle
Frequently Asked Questions
Quick answers about Driver Jobs
What is the 2026 national minimum wage for code 10 and 14 drivers in South Africa?
As per the Department of Employment and Labour, the national minimum wage for drivers in South Africa is R27.58 per hour from 1 March 2026. Overtime after 45 hours per week must be paid at 1.5 times the hourly rate, equating to R41.37 per hour.
What Professional Driving Permit (PrDP) requirements apply to taxi and truck drivers in South Africa in 2026?
As per the Department of Employment and Labour, all drivers of vehicles over 3 500 kg or carrying passengers for reward must hold a valid PrDP issued by the Department of Transport. The permit costs R260 and must be renewed every five years with a medical fitness certificate dated no older than 24 months.
How many hours per week can drivers legally work in South Africa and what leave is mandatory in 2026?
As per the Department of Employment and Labour, drivers may not exceed 45 ordinary hours per week under the Basic Conditions of Employment Act. Employees receive 21 consecutive days of annual leave after 12 months of service and 6 weeks of sick leave over a 36-month cycle.
Which documents are required to apply for a driver position through the Department of Employment and Labour in 2026?
As per the Department of Employment and Labour, applicants must submit a valid South African ID, code-specific driving licence, PrDP, and recent tax clearance certificate when registering on the ESSA system. All documents must be uploaded as certified copies not older than three months.
