OPERATIONS ADMINISTRATOR - CLEANING
Company
Fidelity Services Group
Location
Midrand
Posted
3 days ago
Via
SimplyHired
Apply On
Job Description
Operations Administrator – Fidelity Cleaning Services
We are looking for an Operations Administrator to provide administrative and operational support to our Cleaning Department.
Key Responsibilities:
• Maintain and update client contracts, files, and operational documentation.
• Assist with recurring invoicing, credit notes, billing checks, and financial administration.
• Support Area Managers with orders, equipment requests, and fixed asset administration.
• Coordinate monthly reports, stock sheets, and operational documentation.
• Liaise with clients to conduct service satisfaction checks and support client retention.
• Assist with HR administration including e-orders, employee changes, and payroll queries.
• Ensure records, shared drives, and operational procedures are kept up to date.
• Support general operational communication including fleet, IT requests, and safety notices.
Requirements:
• Strong administrative and organisational skills.
• Advanced knowledge of MS Word, Excel, and PowerPoint.
• Excellent communication and client liaison skills.
• Ability to manage multiple tasks and meet deadlines.
• Knowledge of the cleaning industry and related legislation is advantageous.
Additional Information:
• Work closely with Area Managers and the Operations team.
• Must maintain a professional image and high attention to detail.
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
We are looking for an Operations Administrator to provide administrative and operational support to our Cleaning Department.
Key Responsibilities:
• Maintain and update client contracts, files, and operational documentation.
• Assist with recurring invoicing, credit notes, billing checks, and financial administration.
• Support Area Managers with orders, equipment requests, and fixed asset administration.
• Coordinate monthly reports, stock sheets, and operational documentation.
• Liaise with clients to conduct service satisfaction checks and support client retention.
• Assist with HR administration including e-orders, employee changes, and payroll queries.
• Ensure records, shared drives, and operational procedures are kept up to date.
• Support general operational communication including fleet, IT requests, and safety notices.
Requirements:
• Strong administrative and organisational skills.
• Advanced knowledge of MS Word, Excel, and PowerPoint.
• Excellent communication and client liaison skills.
• Ability to manage multiple tasks and meet deadlines.
• Knowledge of the cleaning industry and related legislation is advantageous.
Additional Information:
• Work closely with Area Managers and the Operations team.
• Must maintain a professional image and high attention to detail.
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Frequently Asked Questions
Quick answers about Cleaning Staff Jobs
What is the 2026 national minimum wage for cleaning staff jobs in South Africa?
The Department of Employment and Labour sets the national minimum wage at R30.50 per hour for all workers including cleaning staff from 1 March 2026. Overtime must be paid at 1.5 times the hourly rate after 45 hours per week. Employers in the contract cleaning sector must display this rate on payslips.
What are the maximum weekly working hours and annual leave entitlements for cleaning staff in South Africa in 2026?
Cleaning staff may not work more than 45 hours per week or 9 hours per day under the Basic Conditions of Employment Act. Workers receive 21 consecutive days of paid annual leave after 12 months of employment. Sick leave is 36 days over a 3-year cycle.
Do cleaning staff jobs in South Africa require any education or experience qualifications in 2026?
No formal education or prior experience is required by the Department of Employment and Labour for entry-level cleaning positions. Employers may request a Grade 9 certificate or basic literacy for safety compliance. A valid South African ID or work permit is mandatory for all applicants.
What documents are needed to apply for cleaning staff jobs through the Department of Employment and Labour in 2026?
Applicants must submit a valid South African ID, proof of address, bank account details, and a completed Z83 form when applying via labour centres. A CV and contactable references are also required for shortlisting. Foreign nationals need a valid work visa endorsed for domestic or cleaning work.
