Restaurant General Manager - Sports & Social - Philadelphia
Company
Live! Casino & Hotel Maryland
Location
Philadelphia, PA
Job Type
Full-time
Posted
18 hours ago
Via
LinkedIn
Job Description
Overview
Why We Need Your Talents:
The General Manager is responsible for the daily oversight of the Restaurant and staff. Responsibilities for the GM include ensuring compliance with policies and procedures, providing exceptional internal and external guest service, monitoring food presentation and quality, leading our team members with a positive and engaging spirit, and effectively managing the outlet’s P&L. The GM’s overall leadership and partnership with the culinary and service staff is paramount to our success.
Responsibilities
Where You'll Make an Impact:
• Create a strong partnership with the culinary and front of house staff to ensure exceptional guest service, consistent dish presentation, and exceptional food quality
• Maintaining open communication with staff and fostering a team spirit
• Work closely with the servers/hostesses and culinary staff to ensure that all equipment is properly maintained, and that cleanliness exceeds expectations.
• Supervises and assists in guest service training for all Team Members
• Manage quality control of the service and timeliness of food & alcohol orders.
• Evaluate and respond to guest trends, needs, issues, and comments
• Assists with the development of marketing strategies to drive new visitation, guest loyalty and VIP player and Host driven events
• Helps create venue awareness through social media channels
• Stays abreast of competitive techniques and strives for continuous improvement
• Ensures that the outlet’s physical appearance/FFE is maintained in exceptional condition
• Ensures compliance with all regulations associated with food, alcohol, and gaming
• Coordinates with the culinary team and purchasing to ensure that the outlet maintains appropriate beverage/food inventories
• Optimizes the controlling the cost of labor, food, and beverage
• Perform continuous process improvement for enhancing Asian guests’ amenities for the venue and support of gaming pit areas and retail opportunities
Qualifications
Skills to Help You Succeed:
• Fluency in English and one or more Asiatic languages.
• Extensive knowledge of Pacific Rim styles of cooking principles, ingredients, cooking principles, and preparation techniques - related to various ethnic dishes and flavor profiles
• Have general beverage knowledge of spirits, wine, beer, and cordials.
• Flexible work schedule.
• Knowledge of sanitation laws and health regulations and applicable OSHA regulations
• Knowledge and experience in POS systems such as Micros, Aloha
• Knowledge of budgeting, P&L review, percentages, variances, etc.
Must-Haves
• High school diploma or equivalent required;4-year degree in related fields preferred .
• 5-7 years experience in restaurant management and supervision.
• Ability to analyze and interpret operation results
• Ability to solve complex problems
• Ability to perform assigned duties under pressue
• Accuracy in completing assigned duties in a timely manner
• Must be certified in alcohol awareness
• Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements
• Ability to work long hours
• Ability to stand for long periods of time without sitting or leaning
• Ability to climb stairs multiple times daily
• Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to climb, bend, stretch, twist, or reach with your body and arms
• Ability to work under variable temperatures and noise levels
• Use of stairs and elevators
Perks We Offer You
• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment
Life at Live!
• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.
Why We Need Your Talents:
The General Manager is responsible for the daily oversight of the Restaurant and staff. Responsibilities for the GM include ensuring compliance with policies and procedures, providing exceptional internal and external guest service, monitoring food presentation and quality, leading our team members with a positive and engaging spirit, and effectively managing the outlet’s P&L. The GM’s overall leadership and partnership with the culinary and service staff is paramount to our success.
Responsibilities
Where You'll Make an Impact:
• Create a strong partnership with the culinary and front of house staff to ensure exceptional guest service, consistent dish presentation, and exceptional food quality
• Maintaining open communication with staff and fostering a team spirit
• Work closely with the servers/hostesses and culinary staff to ensure that all equipment is properly maintained, and that cleanliness exceeds expectations.
• Supervises and assists in guest service training for all Team Members
• Manage quality control of the service and timeliness of food & alcohol orders.
• Evaluate and respond to guest trends, needs, issues, and comments
• Assists with the development of marketing strategies to drive new visitation, guest loyalty and VIP player and Host driven events
• Helps create venue awareness through social media channels
• Stays abreast of competitive techniques and strives for continuous improvement
• Ensures that the outlet’s physical appearance/FFE is maintained in exceptional condition
• Ensures compliance with all regulations associated with food, alcohol, and gaming
• Coordinates with the culinary team and purchasing to ensure that the outlet maintains appropriate beverage/food inventories
• Optimizes the controlling the cost of labor, food, and beverage
• Perform continuous process improvement for enhancing Asian guests’ amenities for the venue and support of gaming pit areas and retail opportunities
Qualifications
Skills to Help You Succeed:
• Fluency in English and one or more Asiatic languages.
• Extensive knowledge of Pacific Rim styles of cooking principles, ingredients, cooking principles, and preparation techniques - related to various ethnic dishes and flavor profiles
• Have general beverage knowledge of spirits, wine, beer, and cordials.
• Flexible work schedule.
• Knowledge of sanitation laws and health regulations and applicable OSHA regulations
• Knowledge and experience in POS systems such as Micros, Aloha
• Knowledge of budgeting, P&L review, percentages, variances, etc.
Must-Haves
• High school diploma or equivalent required;4-year degree in related fields preferred .
• 5-7 years experience in restaurant management and supervision.
• Ability to analyze and interpret operation results
• Ability to solve complex problems
• Ability to perform assigned duties under pressue
• Accuracy in completing assigned duties in a timely manner
• Must be certified in alcohol awareness
• Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements
• Ability to work long hours
• Ability to stand for long periods of time without sitting or leaning
• Ability to climb stairs multiple times daily
• Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to climb, bend, stretch, twist, or reach with your body and arms
• Ability to work under variable temperatures and noise levels
• Use of stairs and elevators
Perks We Offer You
• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment
Life at Live!
• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.
Frequently Asked Questions
Quick answers about Restaurant Jobs
What is the federal minimum cash wage for tipped restaurant servers in the United States in 2026?
As per the U.S. Department of Labor, the minimum cash wage for tipped restaurant employees is $2.13 per hour as of January 2026, provided tips bring total earnings to at least $7.25 per hour. Employers must supplement any shortfall to reach the full minimum wage. Overtime at 1.5 times the regular rate applies after 40 hours per week.
What are the minimum age and experience requirements for entry-level restaurant jobs like dishwashers in the United States?
According to the U.S. Department of Labor, workers must be at least 16 years old for most restaurant positions under the Fair Labor Standards Act as of 2026, with 14-15 year olds limited to non-hazardous roles during limited hours. No prior experience or education is required for entry-level roles such as dishwashers or bussers.
Which documents are required when applying for restaurant jobs in the United States?
As per U.S. Citizenship and Immigration Services, applicants must complete Form I-9 with documents proving identity and employment authorization such as a U.S. passport or driver's license plus Social Security card by the first day of work in 2026. Employers verify these within three business days.
How many hours per week can restaurant workers be scheduled and what leave applies in 2026?
The U.S. Department of Labor states that non-exempt restaurant employees receive overtime pay after 40 hours in a workweek at 1.5 times their rate as of 2026, with no federal cap on total weekly hours. There is no federal requirement for paid sick leave or vacation in restaurant jobs.
