Operations Partner, Burger King, US Northeast
Company
Restaurant Brands International
Location
Philadelphia, PA
Job Type
Full-time
Posted
6 days ago
Via
via Careers At RBI
Job Description
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Job Summary: The Operations Partner, Burger King is responsible for driving operational excellence and performance across franchise organizations within a designated market. Acting as the primary business consultant and operations expert for franchisees, this role collaborates with franchise leadership teams to optimize operational performance, enhance guest experience, and uphold brand standards. The Operations Partner provides strategic support, ensuring that each restaurant achieves company objectives and meets operational standards.
Roles & Responsibilities:
• Partner with franchisees to assess and improve operational performance, developing short- and long-term plans to drive profitability and efficiency.
• Conduct comprehensive business reviews for franchisees, addressing key areas such as operations, sales, profitability, financial health, and development obligations.
• Act as a business consultant, analyzing operational metrics and financial reports to develop actionable improvement strategies in areas like guest satisfaction, speed of service, and operational efficiency.
• Implement and oversee corrective action plans for franchisees to resolve any issues identified in operational assessments.
• Execute system-wide initiatives, such as equipment certifications, training programs, and operational protocols to maintain consistency across the brand.
• Ensure franchisee adherence to brand standards, including food safety, cleanliness, and maintenance, advising on improvements as needed.
• Collaborate with cross-functional teams (Operations, Marketing, Development, Technology) to support franchisees in implementing new initiatives, product launches, and process improvements.
• Provide coaching and targeted training to restaurant teams, focusing on leadership development and operational skills.
• Onboard new franchisees and assist with expansion site preparation, ensuring alignment with brand expectations and operational readiness.
• Utilize data to track key performance indicators (KPIs) such as Average Complaint Ratio (ACR), Speed of Service (SOS), and Overall Guest Satisfaction (OSAT), developing insights to inform decision-making.
• Drive continuous improvement by implementing data-driven action plans tailored to each franchise’s unique operational needs.
• Regularly review and discuss performance metrics with franchisees to identify areas for growth and develop strategies to achieve desired results.
Skills & Qualifications:
• Bachelor’s degree in Business, Hospitality, or a related field required.
• 5+ years of experience in operations, preferably in multi-unit management within QSR, retail, or a similar industry.
• Strong business and financial acumen with a proven ability to analyze, interpret, and improve financial and operational metrics.
• Willingness to travel within the assigned region and accommodate a flexible schedule to meet operational needs, including occasional evenings and weekends.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with data analytics tools is an asset.
• Exceptional relationship-building and communication skills, with the ability to influence and collaborate effectively with franchisees and internal stakeholders.
• Skilled in root-cause problem-solving methodologies and able to apply these in a fast-paced, results-driven environment.
#burgerking
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Job Summary: The Operations Partner, Burger King is responsible for driving operational excellence and performance across franchise organizations within a designated market. Acting as the primary business consultant and operations expert for franchisees, this role collaborates with franchise leadership teams to optimize operational performance, enhance guest experience, and uphold brand standards. The Operations Partner provides strategic support, ensuring that each restaurant achieves company objectives and meets operational standards.
Roles & Responsibilities:
• Partner with franchisees to assess and improve operational performance, developing short- and long-term plans to drive profitability and efficiency.
• Conduct comprehensive business reviews for franchisees, addressing key areas such as operations, sales, profitability, financial health, and development obligations.
• Act as a business consultant, analyzing operational metrics and financial reports to develop actionable improvement strategies in areas like guest satisfaction, speed of service, and operational efficiency.
• Implement and oversee corrective action plans for franchisees to resolve any issues identified in operational assessments.
• Execute system-wide initiatives, such as equipment certifications, training programs, and operational protocols to maintain consistency across the brand.
• Ensure franchisee adherence to brand standards, including food safety, cleanliness, and maintenance, advising on improvements as needed.
• Collaborate with cross-functional teams (Operations, Marketing, Development, Technology) to support franchisees in implementing new initiatives, product launches, and process improvements.
• Provide coaching and targeted training to restaurant teams, focusing on leadership development and operational skills.
• Onboard new franchisees and assist with expansion site preparation, ensuring alignment with brand expectations and operational readiness.
• Utilize data to track key performance indicators (KPIs) such as Average Complaint Ratio (ACR), Speed of Service (SOS), and Overall Guest Satisfaction (OSAT), developing insights to inform decision-making.
• Drive continuous improvement by implementing data-driven action plans tailored to each franchise’s unique operational needs.
• Regularly review and discuss performance metrics with franchisees to identify areas for growth and develop strategies to achieve desired results.
Skills & Qualifications:
• Bachelor’s degree in Business, Hospitality, or a related field required.
• 5+ years of experience in operations, preferably in multi-unit management within QSR, retail, or a similar industry.
• Strong business and financial acumen with a proven ability to analyze, interpret, and improve financial and operational metrics.
• Willingness to travel within the assigned region and accommodate a flexible schedule to meet operational needs, including occasional evenings and weekends.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with data analytics tools is an asset.
• Exceptional relationship-building and communication skills, with the ability to influence and collaborate effectively with franchisees and internal stakeholders.
• Skilled in root-cause problem-solving methodologies and able to apply these in a fast-paced, results-driven environment.
#burgerking
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
Frequently Asked Questions
Quick answers about Restaurant Jobs
What is the federal minimum cash wage for tipped restaurant servers in the United States in 2026?
As per the U.S. Department of Labor, the minimum cash wage for tipped restaurant employees is $2.13 per hour as of January 2026, provided tips bring total earnings to at least $7.25 per hour. Employers must supplement any shortfall to reach the full minimum wage. Overtime at 1.5 times the regular rate applies after 40 hours per week.
What are the minimum age and experience requirements for entry-level restaurant jobs like dishwashers in the United States?
According to the U.S. Department of Labor, workers must be at least 16 years old for most restaurant positions under the Fair Labor Standards Act as of 2026, with 14-15 year olds limited to non-hazardous roles during limited hours. No prior experience or education is required for entry-level roles such as dishwashers or bussers.
Which documents are required when applying for restaurant jobs in the United States?
As per U.S. Citizenship and Immigration Services, applicants must complete Form I-9 with documents proving identity and employment authorization such as a U.S. passport or driver's license plus Social Security card by the first day of work in 2026. Employers verify these within three business days.
How many hours per week can restaurant workers be scheduled and what leave applies in 2026?
The U.S. Department of Labor states that non-exempt restaurant employees receive overtime pay after 40 hours in a workweek at 1.5 times their rate as of 2026, with no federal cap on total weekly hours. There is no federal requirement for paid sick leave or vacation in restaurant jobs.
