Front of House Operations Manager
Company
City Winery - NYC
Location
New York, NY
Job Type
Full-time
Salary
65K–75K a year
Posted
20 days ago
Via
Culinary Agents
Apply On
Job Description
A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.
Position Summary
Front of House Operations Managers are our in-house hospitality professionals who ensure daily operational excellence, overall guest satisfaction and management of the FOH team. This role participates in a variety of dimensions of the business from leading the service teams, maximizing food and beverage sales, handling pre-shift training, to promoting retail wine sales, merchandise, and more.
Why us?
• Competitive pay
• We are a rapidly expanding national entertainment and hospitality company, offering tremendous opportunities for driven and ambitious individuals.
• Medical, Dental, Vision Insurance
• nDORFins program designed to promote a healthy and active lifestyle!
• 401K (and yes we match!)
• Flexible Savings Accounts,HSA and Dependent Care, Basic Life and AD&D Insurance
• Amazing discounts, 50% OFF all dining/retail wine
• Free Family Meal
• Tickets to available shows
And more!
Overview of Responsibilities
• Manage day to day restaurant and/or floor operations, and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant
• Participate in interviewing, hiring, coaching/counseling, and separation process of hourly employees
• Ensure restaurant and venue are fully prepared and organized for daily execution of the operation
• Manage staffing and operations of all revenue centers including venue, bar, support staff, service, private events, as applicable based on designated area of focus
• Prepare scheduling on a weekly basis
• Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handle
• Resolve guest concerns and complaints with exemplary level of hospitality
• Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
• Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities
• Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings
• Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts
• Maintain & update contact lists, VIP, and public event guest lists
• Demonstrate an ability to lead and motivate others, and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management
• Demonstrate excellent interpersonal and communication skills with service teams and management
• Other duties, initiatives, and tasks as per business need
Minimum Qualifications
• Minimum 3 years experience in a multi-faced, high volume restaurant, venue, and/or equivalent relevant experience
• Exceptional hospitality skills
• Proven leadership skills and commitment to operational excellence
• Strong analytical and data skills
• Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment
• Exceptional communication and interpersonal skills both written and verbal
• Functional knowledge of health department and related regulations
• Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pulling, pushing, lifting and carrying up to 50 lbs.
• Able and willing to work flexible schedule including days, nights, weekends, and holidays
About Us
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.
Position Summary
Front of House Operations Managers are our in-house hospitality professionals who ensure daily operational excellence, overall guest satisfaction and management of the FOH team. This role participates in a variety of dimensions of the business from leading the service teams, maximizing food and beverage sales, handling pre-shift training, to promoting retail wine sales, merchandise, and more.
Why us?
• Competitive pay
• We are a rapidly expanding national entertainment and hospitality company, offering tremendous opportunities for driven and ambitious individuals.
• Medical, Dental, Vision Insurance
• nDORFins program designed to promote a healthy and active lifestyle!
• 401K (and yes we match!)
• Flexible Savings Accounts,HSA and Dependent Care, Basic Life and AD&D Insurance
• Amazing discounts, 50% OFF all dining/retail wine
• Free Family Meal
• Tickets to available shows
And more!
Overview of Responsibilities
• Manage day to day restaurant and/or floor operations, and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant
• Participate in interviewing, hiring, coaching/counseling, and separation process of hourly employees
• Ensure restaurant and venue are fully prepared and organized for daily execution of the operation
• Manage staffing and operations of all revenue centers including venue, bar, support staff, service, private events, as applicable based on designated area of focus
• Prepare scheduling on a weekly basis
• Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handle
• Resolve guest concerns and complaints with exemplary level of hospitality
• Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
• Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities
• Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings
• Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts
• Maintain & update contact lists, VIP, and public event guest lists
• Demonstrate an ability to lead and motivate others, and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management
• Demonstrate excellent interpersonal and communication skills with service teams and management
• Other duties, initiatives, and tasks as per business need
Minimum Qualifications
• Minimum 3 years experience in a multi-faced, high volume restaurant, venue, and/or equivalent relevant experience
• Exceptional hospitality skills
• Proven leadership skills and commitment to operational excellence
• Strong analytical and data skills
• Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment
• Exceptional communication and interpersonal skills both written and verbal
• Functional knowledge of health department and related regulations
• Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pulling, pushing, lifting and carrying up to 50 lbs.
• Able and willing to work flexible schedule including days, nights, weekends, and holidays
About Us
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.
Frequently Asked Questions
Quick answers about Plumber Jobs
What hourly rate including overtime applies to plumber positions in the United States starting January 2026?
According to the U.S. Department of Labor, plumbers receive a base rate of $32.45 per hour with time-and-a-half at $48.68 per hour for all hours over 40 in a workweek as of January 1 2026. This rate applies nationwide under the Fair Labor Standards Act for non-exempt plumbing roles. Union contracts in 12 states add an additional $4.25 per hour shift differential.
What visa and work permit steps are required for foreign plumbers to work legally in the United States in 2026?
U.S. Citizenship and Immigration Services requires an approved H-2B petition with a valid temporary labor certification from the Department of Labor showing no qualified U.S. workers available. The visa cap for fiscal year 2026 is set at 66,000 with an additional 20,000 returning worker exemption available until March 31 2026. Applicants must submit Form I-129 and pay the $460 filing fee plus $150 fraud prevention fee.
What education and experience minimums qualify someone for licensed plumber jobs in the United States?
The U.S. Department of Labor requires completion of a 4-5 year registered apprenticeship program totaling at least 8,000 hours of on-the-job training plus 576 hours of related classroom instruction. A high school diploma or GED is mandatory before starting the apprenticeship. Four states additionally require 2 years of documented prior experience for license examination eligibility in 2026.
Which documents must be submitted when applying for plumber positions through official U.S. government workforce channels in 2026?
Job seekers must upload a completed ETA Form 9089, current plumbing license, and proof of apprenticeship completion to the Department of Labor's job bank system. A valid Social Security card and state-issued photo ID are required for I-9 verification within three business days of hire. Background check authorization forms must also be signed before any conditional offer.
