Guest Experience Expert - Hiring Immediately
Company
Wingstop
Location
Dallas, TX
Job Type
Full-time
Salary
13 an hour
Posted
2 days ago
Via
ZipRecruiter
Apply On
Job Description
Guest Experience Expert
$13/hr For eligible employees we provide: Food Discounts, Medical, Dental, Vision, Mental Health & Counseling, Wellness Reimbursement, 401K Matching, HSA, PTO, Education Support, and more!
Purpose of the Role
The Guest Experience Expert is the heartbeat of the Wingstop vibe. This isn't about just ringing up orders- it's about creating hype-worthy moments for every Guest. You're a host, a guide, and a flavor ambassador who delivers energy, confidence, and unforgettable hospitality from start to finish.
Your mission: bring the HYPE Playbook to life - greet with energy, guide flavor choices, plus up the service, and end on a high note. You're not just serving food; you're creating legendary experiences that make Guests say, "That place just gets it."
Essential Duties and Responsibilities
Guest Experience & Hospitality (HYPE in Action)
• H - Hello with Energy !: Welcome every Guest within 3-5 seconds with confident energy, eye contact, and a genuine smile. Make it personal by using their name, complimenting their choice, or calling out details that make them feel special.
• Y - You Bring the Flavor: Act as the Guest's flavor expert. Ask engaging questions, recommend sauces and sides, and confidently share your favorites to guide. Guests through their flavor journey.
• P - Plus Up the Service: Anticipate needs before Guests ask. Provide napkins, refills, and extras proactively. Double-check every order, confirm accuracy with confidence, and hand off food with genuine care.
• E - End on a High Note: Thank every Guest sincerely, highlight their order, and invite them back. Every farewell should feel memorable and authentic.
Hospitality-Driven Cashiering
• Operate the POS system quickly and accurately while staying engaged with the Guest.
• Process cash, credit, and digital transactions in line with Wingstop's policies.
• Manage online, phone, and third-party delivery orders, ensuring smooth and accurate handoffs.
Front-of-House Leadership
• Keep the counter, dining area, and beverage stations clean, stocked, and welcoming.
• Refill drinks, clear tables, and maintain an environment where Guests feel comfortable and cared for.
• Support teammates by running food, handling Guest requests, and assisting in other areas when needed.
Teamwork & Process Excellence
• Partner with kitchen teammates to ensure food accuracy and speed of service.
• Follow all food safety, sanitation, and cleanliness standards.
• Stay updated on menu knowledge, flavor profiles, and promotions to confidently guide Guests.
• Communicate proactively with managers about Guest feedback and operational issues.
Essential Skills & Qualities
• A true hospitality-first mindset- making people feel valued is second nature.
• Confidence and energy that set the tone for the Guest experience.
• Strong communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced, high-energy environment.
• Dependable, organized, and a supportive team player.
Education and Experience
• High school diploma preferred.
• Previous hospitality, cashiering, or food service experience is a plus - but energy and attitude are what matter most.
• Must be 18 years or older with reliable attendance.
Why You'll Love This Role
At Wingstop, you're not just working a counter - you're working the vibe. Every shift, you set the energy Guests feel, guide them through unforgettable flavor journeys, and create hype-worthy experiences that keep them coming back.
You'll get to:
• Be the vibe: Greet Guests with confidence and warmth.
• Bring the flavor: Help Guests discover their perfect flavor match.
• Own the experience: Anticipate needs, deliver with care, and send Guests off on a high note.
This is your chance to create legendary experiences and show the world how Wingstop Serves the World Flavor.
#LI-DNI
$13/hr For eligible employees we provide: Food Discounts, Medical, Dental, Vision, Mental Health & Counseling, Wellness Reimbursement, 401K Matching, HSA, PTO, Education Support, and more!
Purpose of the Role
The Guest Experience Expert is the heartbeat of the Wingstop vibe. This isn't about just ringing up orders- it's about creating hype-worthy moments for every Guest. You're a host, a guide, and a flavor ambassador who delivers energy, confidence, and unforgettable hospitality from start to finish.
Your mission: bring the HYPE Playbook to life - greet with energy, guide flavor choices, plus up the service, and end on a high note. You're not just serving food; you're creating legendary experiences that make Guests say, "That place just gets it."
Essential Duties and Responsibilities
Guest Experience & Hospitality (HYPE in Action)
• H - Hello with Energy !: Welcome every Guest within 3-5 seconds with confident energy, eye contact, and a genuine smile. Make it personal by using their name, complimenting their choice, or calling out details that make them feel special.
• Y - You Bring the Flavor: Act as the Guest's flavor expert. Ask engaging questions, recommend sauces and sides, and confidently share your favorites to guide. Guests through their flavor journey.
• P - Plus Up the Service: Anticipate needs before Guests ask. Provide napkins, refills, and extras proactively. Double-check every order, confirm accuracy with confidence, and hand off food with genuine care.
• E - End on a High Note: Thank every Guest sincerely, highlight their order, and invite them back. Every farewell should feel memorable and authentic.
Hospitality-Driven Cashiering
• Operate the POS system quickly and accurately while staying engaged with the Guest.
• Process cash, credit, and digital transactions in line with Wingstop's policies.
• Manage online, phone, and third-party delivery orders, ensuring smooth and accurate handoffs.
Front-of-House Leadership
• Keep the counter, dining area, and beverage stations clean, stocked, and welcoming.
• Refill drinks, clear tables, and maintain an environment where Guests feel comfortable and cared for.
• Support teammates by running food, handling Guest requests, and assisting in other areas when needed.
Teamwork & Process Excellence
• Partner with kitchen teammates to ensure food accuracy and speed of service.
• Follow all food safety, sanitation, and cleanliness standards.
• Stay updated on menu knowledge, flavor profiles, and promotions to confidently guide Guests.
• Communicate proactively with managers about Guest feedback and operational issues.
Essential Skills & Qualities
• A true hospitality-first mindset- making people feel valued is second nature.
• Confidence and energy that set the tone for the Guest experience.
• Strong communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced, high-energy environment.
• Dependable, organized, and a supportive team player.
Education and Experience
• High school diploma preferred.
• Previous hospitality, cashiering, or food service experience is a plus - but energy and attitude are what matter most.
• Must be 18 years or older with reliable attendance.
Why You'll Love This Role
At Wingstop, you're not just working a counter - you're working the vibe. Every shift, you set the energy Guests feel, guide them through unforgettable flavor journeys, and create hype-worthy experiences that keep them coming back.
You'll get to:
• Be the vibe: Greet Guests with confidence and warmth.
• Bring the flavor: Help Guests discover their perfect flavor match.
• Own the experience: Anticipate needs, deliver with care, and send Guests off on a high note.
This is your chance to create legendary experiences and show the world how Wingstop Serves the World Flavor.
#LI-DNI
Frequently Asked Questions
Quick answers about Packing Jobs
What is the minimum wage for packing jobs in the United States in 2026?
As per the United States Department of Labor, the federal minimum wage for packing jobs is $7.25 per hour as of 2026, with overtime required at 1.5 times the regular rate after 40 hours in a workweek. Many warehouse packing positions in states like California pay at least $16.50 per hour under state laws effective January 1, 2026.
Which visa do international applicants need for packing jobs in the United States?
As per the United States Citizenship and Immigration Services, temporary non-agricultural packing jobs require an H-2B visa with employer-filed petitions due by the 2026 cap deadlines of January 1 and July 1. Applicants must also hold valid work authorization and pass background checks before starting employment.
What education or prior experience is required for entry-level packing jobs?
As per the United States Department of Labor, packing jobs have no formal education requirement beyond a high school diploma or GED equivalent and provide on-the-job training with zero prior experience needed for most warehouse roles in 2026.
What documents must be submitted when applying for packing jobs?
As per the United States Department of Labor, applicants need a valid photo ID, Social Security card or ITIN, and Form I-9 employment eligibility documents submitted directly to the employer by the 2026 start date. Background checks and drug screenings are completed before the first shift.
