Guest Experience Expert - Hiring Immediately
Company
Wingstop
Location
Dallas, TX
Job Type
Full-time
Salary
13 an hour
Posted
2 days ago
Via
ZipRecruiter
Apply On
Job Description
Guest Experience Expert
$13/hr For eligible employees we provide: Food Discounts, Medical, Dental, Vision, Mental Health & Counseling, Wellness Reimbursement, 401K Matching, HSA, PTO, Education Support, and more!
Purpose of the Role
The Guest Experience Expert is the heartbeat of the Wingstop vibe. This isn't about just ringing up orders- it's about creating hype-worthy moments for every Guest. You're a host, a guide, and a flavor ambassador who delivers energy, confidence, and unforgettable hospitality from start to finish.
Your mission: bring the HYPE Playbook to life - greet with energy, guide flavor choices, plus up the service, and end on a high note. You're not just serving food; you're creating legendary experiences that make Guests say, "That place just gets it."
Essential Duties and Responsibilities
Guest Experience & Hospitality (HYPE in Action)
• H - Hello with Energy !: Welcome every Guest within 3-5 seconds with confident energy, eye contact, and a genuine smile. Make it personal by using their name, complimenting their choice, or calling out details that make them feel special.
• Y - You Bring the Flavor: Act as the Guest's flavor expert. Ask engaging questions, recommend sauces and sides, and confidently share your favorites to guide. Guests through their flavor journey.
• P - Plus Up the Service: Anticipate needs before Guests ask. Provide napkins, refills, and extras proactively. Double-check every order, confirm accuracy with confidence, and hand off food with genuine care.
• E - End on a High Note: Thank every Guest sincerely, highlight their order, and invite them back. Every farewell should feel memorable and authentic.
Hospitality-Driven Cashiering
• Operate the POS system quickly and accurately while staying engaged with the Guest.
• Process cash, credit, and digital transactions in line with Wingstop's policies.
• Manage online, phone, and third-party delivery orders, ensuring smooth and accurate handoffs.
Front-of-House Leadership
• Keep the counter, dining area, and beverage stations clean, stocked, and welcoming.
• Refill drinks, clear tables, and maintain an environment where Guests feel comfortable and cared for.
• Support teammates by running food, handling Guest requests, and assisting in other areas when needed.
Teamwork & Process Excellence
• Partner with kitchen teammates to ensure food accuracy and speed of service.
• Follow all food safety, sanitation, and cleanliness standards.
• Stay updated on menu knowledge, flavor profiles, and promotions to confidently guide Guests.
• Communicate proactively with managers about Guest feedback and operational issues.
Essential Skills & Qualities
• A true hospitality-first mindset- making people feel valued is second nature.
• Confidence and energy that set the tone for the Guest experience.
• Strong communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced, high-energy environment.
• Dependable, organized, and a supportive team player.
Education and Experience
• High school diploma preferred.
• Previous hospitality, cashiering, or food service experience is a plus - but energy and attitude are what matter most.
• Must be 18 years or older with reliable attendance.
Why You'll Love This Role
At Wingstop, you're not just working a counter - you're working the vibe. Every shift, you set the energy Guests feel, guide them through unforgettable flavor journeys, and create hype-worthy experiences that keep them coming back.
You'll get to:
• Be the vibe: Greet Guests with confidence and warmth.
• Bring the flavor: Help Guests discover their perfect flavor match.
• Own the experience: Anticipate needs, deliver with care, and send Guests off on a high note.
This is your chance to create legendary experiences and show the world how Wingstop Serves the World Flavor.
#LI-DNI
$13/hr For eligible employees we provide: Food Discounts, Medical, Dental, Vision, Mental Health & Counseling, Wellness Reimbursement, 401K Matching, HSA, PTO, Education Support, and more!
Purpose of the Role
The Guest Experience Expert is the heartbeat of the Wingstop vibe. This isn't about just ringing up orders- it's about creating hype-worthy moments for every Guest. You're a host, a guide, and a flavor ambassador who delivers energy, confidence, and unforgettable hospitality from start to finish.
Your mission: bring the HYPE Playbook to life - greet with energy, guide flavor choices, plus up the service, and end on a high note. You're not just serving food; you're creating legendary experiences that make Guests say, "That place just gets it."
Essential Duties and Responsibilities
Guest Experience & Hospitality (HYPE in Action)
• H - Hello with Energy !: Welcome every Guest within 3-5 seconds with confident energy, eye contact, and a genuine smile. Make it personal by using their name, complimenting their choice, or calling out details that make them feel special.
• Y - You Bring the Flavor: Act as the Guest's flavor expert. Ask engaging questions, recommend sauces and sides, and confidently share your favorites to guide. Guests through their flavor journey.
• P - Plus Up the Service: Anticipate needs before Guests ask. Provide napkins, refills, and extras proactively. Double-check every order, confirm accuracy with confidence, and hand off food with genuine care.
• E - End on a High Note: Thank every Guest sincerely, highlight their order, and invite them back. Every farewell should feel memorable and authentic.
Hospitality-Driven Cashiering
• Operate the POS system quickly and accurately while staying engaged with the Guest.
• Process cash, credit, and digital transactions in line with Wingstop's policies.
• Manage online, phone, and third-party delivery orders, ensuring smooth and accurate handoffs.
Front-of-House Leadership
• Keep the counter, dining area, and beverage stations clean, stocked, and welcoming.
• Refill drinks, clear tables, and maintain an environment where Guests feel comfortable and cared for.
• Support teammates by running food, handling Guest requests, and assisting in other areas when needed.
Teamwork & Process Excellence
• Partner with kitchen teammates to ensure food accuracy and speed of service.
• Follow all food safety, sanitation, and cleanliness standards.
• Stay updated on menu knowledge, flavor profiles, and promotions to confidently guide Guests.
• Communicate proactively with managers about Guest feedback and operational issues.
Essential Skills & Qualities
• A true hospitality-first mindset- making people feel valued is second nature.
• Confidence and energy that set the tone for the Guest experience.
• Strong communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced, high-energy environment.
• Dependable, organized, and a supportive team player.
Education and Experience
• High school diploma preferred.
• Previous hospitality, cashiering, or food service experience is a plus - but energy and attitude are what matter most.
• Must be 18 years or older with reliable attendance.
Why You'll Love This Role
At Wingstop, you're not just working a counter - you're working the vibe. Every shift, you set the energy Guests feel, guide them through unforgettable flavor journeys, and create hype-worthy experiences that keep them coming back.
You'll get to:
• Be the vibe: Greet Guests with confidence and warmth.
• Bring the flavor: Help Guests discover their perfect flavor match.
• Own the experience: Anticipate needs, deliver with care, and send Guests off on a high note.
This is your chance to create legendary experiences and show the world how Wingstop Serves the World Flavor.
#LI-DNI
Frequently Asked Questions
Quick answers about Security Guard Jobs
What is the minimum wage for Security Guard Jobs in United States?
As per the U.S. Department of Labor, the minimum wage for security guard jobs in United States is $7.25 per hour as of January 1 2026. Security guards receive overtime pay at 1.5 times the regular rate for all hours over 40 in a workweek under the Fair Labor Standards Act. This federal floor applies nationwide with no exceptions for the occupation.
What education and experience are required to qualify for Security Guard Jobs in United States?
As per the U.S. Department of Labor, applicants for security guard jobs must be at least 18 years old and hold a high school diploma or GED as of 2026. No prior paid experience is required for entry-level unarmed positions though a clean criminal background check is mandatory. Armed guard roles additionally require state-specific firearms training completed before hire.
What documents are needed to apply for Security Guard Jobs in United States?
As per the U.S. Department of Labor, applicants must submit a completed I-9 form with proof of identity and work authorization such as a U.S. passport or driver's license plus Social Security card. A state-issued guard registration card and recent background check results are also required before starting work in 2026. Employers file these documents within three business days of hire.
What are the standard working hours and benefits for Security Guard Jobs in United States?
As per the U.S. Department of Labor, security guards work a standard 40 hours per week with shifts typically limited to eight consecutive hours as of 2026. Full-time employees receive at least 40 hours of paid sick leave annually plus employer-sponsored health coverage after 30 days under ACA rules. Overtime is paid for any hours beyond 40 in a workweek.
