Security Officer - Front Desk Concierge
Company
Allied Universal
Location
Chicago, IL
Job Type
Full-time
Posted
1 day ago
Via
Allied Universal
Apply On
Job Description
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
As a Security Officer - Front Desk Concierge in Chicago, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Security Officer at a busy retail mall location, you will greet visitors, manage access, monitor cameras and alarms, and document incidents with clear communication. You will be a visible, customer-focused presence, helping to deter security-related concerns while supporting tenants, shoppers, and site teams. At Allied Universal, you will thrive in an agile, reliable, innovative workplace with a caring culture built on teamwork and integrity.
Position Type: Full Time
Pay Rate: $17.00 / Hour
Job Schedule:
Day
Time
Mon
10:00 PM - 06:00 AM
Tue
10:00 PM - 06:00 AM
Wed
10:00 PM - 06:00 AM
Sat
10:00 PM - 06:00 AM
Sun
10:00 PM - 06:00 AM
Why Join Us:
• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
What You'll Do:
• Provide customer service to guests, tenants, and vendors at the front desk by following Allied Universal security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Control access to the location by greeting visitors, verifying identification and/or credentials, issuing badges or passes, and directing individuals to the appropriate destination.
• Monitor security-related systems and activity near the entry area, including cameras and alarms when assigned, and report irregular conditions according to post orders.
• Respond to incidents and critical situations in a calm, problem-solving manner, including coordinating with site management and/or emergency services as needed.
• Complete shift documentation such as incident reports, visitor logs, and dispatch notes, and communicate status updates during shift turnover.
Minimum Requirements:
• A Guard Card and/or applicable security-related license is preferred.
• A CPR Certification is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
As a Security Officer - Front Desk Concierge in Chicago, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Security Officer at a busy retail mall location, you will greet visitors, manage access, monitor cameras and alarms, and document incidents with clear communication. You will be a visible, customer-focused presence, helping to deter security-related concerns while supporting tenants, shoppers, and site teams. At Allied Universal, you will thrive in an agile, reliable, innovative workplace with a caring culture built on teamwork and integrity.
Position Type: Full Time
Pay Rate: $17.00 / Hour
Job Schedule:
Day
Time
Mon
10:00 PM - 06:00 AM
Tue
10:00 PM - 06:00 AM
Wed
10:00 PM - 06:00 AM
Sat
10:00 PM - 06:00 AM
Sun
10:00 PM - 06:00 AM
Why Join Us:
• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
What You'll Do:
• Provide customer service to guests, tenants, and vendors at the front desk by following Allied Universal security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Control access to the location by greeting visitors, verifying identification and/or credentials, issuing badges or passes, and directing individuals to the appropriate destination.
• Monitor security-related systems and activity near the entry area, including cameras and alarms when assigned, and report irregular conditions according to post orders.
• Respond to incidents and critical situations in a calm, problem-solving manner, including coordinating with site management and/or emergency services as needed.
• Complete shift documentation such as incident reports, visitor logs, and dispatch notes, and communicate status updates during shift turnover.
Minimum Requirements:
• A Guard Card and/or applicable security-related license is preferred.
• A CPR Certification is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Frequently Asked Questions
Quick answers about Security Guard Jobs
What is the minimum wage for Security Guard Jobs in United States?
As per the U.S. Department of Labor, the minimum wage for security guard jobs in United States is $7.25 per hour as of January 1 2026. Security guards receive overtime pay at 1.5 times the regular rate for all hours over 40 in a workweek under the Fair Labor Standards Act. This federal floor applies nationwide with no exceptions for the occupation.
What education and experience are required to qualify for Security Guard Jobs in United States?
As per the U.S. Department of Labor, applicants for security guard jobs must be at least 18 years old and hold a high school diploma or GED as of 2026. No prior paid experience is required for entry-level unarmed positions though a clean criminal background check is mandatory. Armed guard roles additionally require state-specific firearms training completed before hire.
What documents are needed to apply for Security Guard Jobs in United States?
As per the U.S. Department of Labor, applicants must submit a completed I-9 form with proof of identity and work authorization such as a U.S. passport or driver's license plus Social Security card. A state-issued guard registration card and recent background check results are also required before starting work in 2026. Employers file these documents within three business days of hire.
What are the standard working hours and benefits for Security Guard Jobs in United States?
As per the U.S. Department of Labor, security guards work a standard 40 hours per week with shifts typically limited to eight consecutive hours as of 2026. Full-time employees receive at least 40 hours of paid sick leave annually plus employer-sponsored health coverage after 30 days under ACA rules. Overtime is paid for any hours beyond 40 in a workweek.
