Operations Manager — Residential Cleaning Franchise (NYC HQ)
Company
eMaids of NYC
Location
Brooklyn, NY
Job Type
Full-time
Salary
100K–120K a year
Posted
21 hours ago
Via
via Indeed
Apply On
Job Description
Operations Manager — Residential Cleaning Franchise (NYC HQ)
Brooklyn, NY (In-Person, 5 Days/Week) | $100,000–$120,000 + Performance Bonus
About the Role
We’re an established residential cleaning company headquartered in Brooklyn, with 40+ franchise locations across the U.S., 150+ field staff in NYC, a 15–20 person corporate office team, and 12+ virtual assistants supporting operations from the Dominican Republic and Jamaica.
We’re hiring an Operations Manager to run our Brooklyn HQ day-to-day and act as the owner’s right hand.
This is not a sit-back management role.
This is a hands-on leadership position for someone who takes ownership, thrives in fast-paced environments, has a sharp eye for detail, and is comfortable being directly involved in the day-to-day execution of the business.
If you prefer structured corporate environments, need constant direction, or want to sit in meetings all day — this is not the role for you.
What You’ll Own
Team Leadership & Accountability
• Recruit, train, coach, and manage the office, sales, and support teams
• Set clear performance expectations and hold the team accountable
• Conduct structured performance reviews, ongoing 1:1s, and disciplinary conversations when needed
• Build a culture of urgency, ownership, and attention to detail
Customer Experience & Relationship Building
• Personally handle escalated client issues and service failures with care and precision
• Build and maintain strong relationships with high-value clients, property managers, and recurring customers
• Take full ownership of resolving problems and restoring client trust
• Ensure consistent, high-quality service delivery across every touchpoint — every detail matters in this business
Remote Team Management
• Directly manage and coach a team of 12+ virtual assistants based in the Dominican Republic and Jamaica
• Set clear expectations, monitor productivity, and ensure consistent performance across time zones
• Build trust and accountability with team members you’ll lead remotely
Sales Team Coaching & Revenue Performance
• Directly coach our intake/sales team on conversion rates, call quality, and pipeline management
• Be accountable for key metrics including booking rate, conversion, retention, and recurring revenue
• This is a coaching role — you’re not selling personally, you’re developing others to hit their numbers
• Identify gaps in performance and take action immediately
HR & Team Oversight
• Partner with HR on hiring, onboarding, and performance management
• Handle escalated employee matters professionally and decisively
• Maintain structure, discipline, and accountability across the team
What Success Looks Like
Your First 30 Days:
• Shadow daily operations, sit in on calls, meet every team member and key franchisee
• Identify the top 3 operational fixes you’d make and bring them to the owner
• Begin running daily team standups
By Day 90:
• Owning all escalated client issues
• Conducting performance reviews and 1:1s with the office team
• Reporting daily on key KPIs
• The owner stepping back from day-to-day issues
By 6 Months:
• The office runs smoothly without daily owner involvement
• Team performance shows measurable improvement across conversion, booking rate, and retention
• Clear structure, accountability, and communication established throughout
• Recurring revenue and overall performance show measurable growth
Who You Are
• 5+ years managing operations in a service-based business (cleaning, home services, facilities, multi-location service operations, or similar)
• Direct people management experience required: you’ve personally hired, conducted performance reviews, coached underperformers, run PIPs, and made termination decisions. This role requires day-one management capability, not management aspiration.
• Experience managing remote staff or virtual assistants strongly preferred
• Sales team coaching experience strongly preferred — you’ve personally coached a team to a conversion or revenue metric
• Exceptional attention to detail — you catch the things others miss, and you hold your team to the same standard
• A hands-on operator — you lead from the front and are not afraid to jump in when needed
• Strong communicator — firm, clear, and respected by your team
• Decisive problem solver — you take action without waiting to be told
• Comfortable being accountable for results, not just tasks
• Tech-savvy with CRM, scheduling, and reporting tools
• Spanish bilingual strongly preferred (not required)
On any given Saturday night, you might field an urgent message from a cleaner or customer and resolve it personally. If that sounds like a burden, this isn’t the role.
What We Offer
• $100,000–$120,000 base salary (based on experience)
• Performance bonuses tied directly to revenue growth, team performance, and retention
• Paid time off and holiday pay
• IRA with company match
• Supplemental insurance options (Aflac)
• Direct partnership with a hands-on owner who values execution and results
• A stable, established business where you can truly grow and make an impact
To Apply
Send your resume plus a brief note answering these two questions:
• Why this role, and why now? What about a multi-location residential cleaning franchise specifically interests you?
• What’s the largest team you’ve directly managed (people who reported to you), and what’s your approach to holding a team accountable?
Applications without thoughtful responses to both questions will not be reviewed.
Job Type: Full-time
Location: Brooklyn, NY 11206 (In-Person, 5 Days/Week Required)
Experience: 5+ years in operations management with direct people management responsibility (required)
Language: English required, Spanish strongly preferred
Pay: $100,000.00 - $120,000.00 per year
Benefits:
• 401(k) matching
• Paid time off
Experience:
• Operations management: 5 years (Required)
Language:
• Spanish (Preferred)
Ability to Commute:
• Brooklyn, NY 11206 (Required)
Work Location: In person
Brooklyn, NY (In-Person, 5 Days/Week) | $100,000–$120,000 + Performance Bonus
About the Role
We’re an established residential cleaning company headquartered in Brooklyn, with 40+ franchise locations across the U.S., 150+ field staff in NYC, a 15–20 person corporate office team, and 12+ virtual assistants supporting operations from the Dominican Republic and Jamaica.
We’re hiring an Operations Manager to run our Brooklyn HQ day-to-day and act as the owner’s right hand.
This is not a sit-back management role.
This is a hands-on leadership position for someone who takes ownership, thrives in fast-paced environments, has a sharp eye for detail, and is comfortable being directly involved in the day-to-day execution of the business.
If you prefer structured corporate environments, need constant direction, or want to sit in meetings all day — this is not the role for you.
What You’ll Own
Team Leadership & Accountability
• Recruit, train, coach, and manage the office, sales, and support teams
• Set clear performance expectations and hold the team accountable
• Conduct structured performance reviews, ongoing 1:1s, and disciplinary conversations when needed
• Build a culture of urgency, ownership, and attention to detail
Customer Experience & Relationship Building
• Personally handle escalated client issues and service failures with care and precision
• Build and maintain strong relationships with high-value clients, property managers, and recurring customers
• Take full ownership of resolving problems and restoring client trust
• Ensure consistent, high-quality service delivery across every touchpoint — every detail matters in this business
Remote Team Management
• Directly manage and coach a team of 12+ virtual assistants based in the Dominican Republic and Jamaica
• Set clear expectations, monitor productivity, and ensure consistent performance across time zones
• Build trust and accountability with team members you’ll lead remotely
Sales Team Coaching & Revenue Performance
• Directly coach our intake/sales team on conversion rates, call quality, and pipeline management
• Be accountable for key metrics including booking rate, conversion, retention, and recurring revenue
• This is a coaching role — you’re not selling personally, you’re developing others to hit their numbers
• Identify gaps in performance and take action immediately
HR & Team Oversight
• Partner with HR on hiring, onboarding, and performance management
• Handle escalated employee matters professionally and decisively
• Maintain structure, discipline, and accountability across the team
What Success Looks Like
Your First 30 Days:
• Shadow daily operations, sit in on calls, meet every team member and key franchisee
• Identify the top 3 operational fixes you’d make and bring them to the owner
• Begin running daily team standups
By Day 90:
• Owning all escalated client issues
• Conducting performance reviews and 1:1s with the office team
• Reporting daily on key KPIs
• The owner stepping back from day-to-day issues
By 6 Months:
• The office runs smoothly without daily owner involvement
• Team performance shows measurable improvement across conversion, booking rate, and retention
• Clear structure, accountability, and communication established throughout
• Recurring revenue and overall performance show measurable growth
Who You Are
• 5+ years managing operations in a service-based business (cleaning, home services, facilities, multi-location service operations, or similar)
• Direct people management experience required: you’ve personally hired, conducted performance reviews, coached underperformers, run PIPs, and made termination decisions. This role requires day-one management capability, not management aspiration.
• Experience managing remote staff or virtual assistants strongly preferred
• Sales team coaching experience strongly preferred — you’ve personally coached a team to a conversion or revenue metric
• Exceptional attention to detail — you catch the things others miss, and you hold your team to the same standard
• A hands-on operator — you lead from the front and are not afraid to jump in when needed
• Strong communicator — firm, clear, and respected by your team
• Decisive problem solver — you take action without waiting to be told
• Comfortable being accountable for results, not just tasks
• Tech-savvy with CRM, scheduling, and reporting tools
• Spanish bilingual strongly preferred (not required)
On any given Saturday night, you might field an urgent message from a cleaner or customer and resolve it personally. If that sounds like a burden, this isn’t the role.
What We Offer
• $100,000–$120,000 base salary (based on experience)
• Performance bonuses tied directly to revenue growth, team performance, and retention
• Paid time off and holiday pay
• IRA with company match
• Supplemental insurance options (Aflac)
• Direct partnership with a hands-on owner who values execution and results
• A stable, established business where you can truly grow and make an impact
To Apply
Send your resume plus a brief note answering these two questions:
• Why this role, and why now? What about a multi-location residential cleaning franchise specifically interests you?
• What’s the largest team you’ve directly managed (people who reported to you), and what’s your approach to holding a team accountable?
Applications without thoughtful responses to both questions will not be reviewed.
Job Type: Full-time
Location: Brooklyn, NY 11206 (In-Person, 5 Days/Week Required)
Experience: 5+ years in operations management with direct people management responsibility (required)
Language: English required, Spanish strongly preferred
Pay: $100,000.00 - $120,000.00 per year
Benefits:
• 401(k) matching
• Paid time off
Experience:
• Operations management: 5 years (Required)
Language:
• Spanish (Preferred)
Ability to Commute:
• Brooklyn, NY 11206 (Required)
Work Location: In person
Frequently Asked Questions
Quick answers about Cleaning Staff Jobs
What is the federal minimum wage for cleaning staff jobs in the United States as of 2026?
The U.S. Department of Labor sets the federal minimum wage at $7.25 per hour for cleaning staff positions as of January 1, 2026. Employers must pay 1.5 times the regular rate for all hours worked over 40 in a workweek. Twenty-seven states enforce higher minimums including $16.50 per hour in Washington state effective January 1, 2026.
How many hours per week and what leave benefits apply to cleaning staff under federal law in 2026?
The U.S. Department of Labor requires cleaning staff to receive overtime pay after 40 hours in a workweek as of 2026. Full-time employees qualify for up to 12 weeks of unpaid Family and Medical Leave after 12 months of employment and 1,250 hours worked. No federal paid sick leave mandate exists but 14 states require at least 40 hours of paid sick leave annually starting January 1, 2026.
What education and experience are required for cleaning staff jobs in the United States?
The U.S. Department of Labor lists no formal education requirement for cleaning staff positions as of 2026. Most employers accept applicants with a high school diploma or equivalent and 0-6 months of prior experience. Background checks are mandatory for 78 percent of janitorial contracts under federal facility standards.
What documents are needed to apply for cleaning staff jobs through official U.S. government channels in 2026?
Applicants must submit Form I-9 employment eligibility verification and a valid Social Security card to the U.S. Department of Homeland Security as of 2026. A state-issued photo ID and proof of address dated within 30 days are also required for most federal contractor positions. No application fee is permitted under DOL rules.
