Restaurant Manager (Premium Shopping Mall in Changi Airport)
Company
TIAN TIAN HOLDINGS (CRM) PTE. LTD.
Location
Singapore
Job Type
Internship
Posted
1 day ago
Via
via BeBee
Job Description
Roles & Responsibilities
Tian Tian Hainanese Chicken Rice is a globally recognised Singapore’s iconic heritage brand, is opening its first premium shopping and lifestyle destination, with excellent connectivity via MRT and public bus services.
We are seeking for an experienced Restaurant Manager to lead the front‑of‑house operations, comfortable working in a fast‑paced, high‑traffic mall environment. This role is ideal for a hands‑on leader with strong experience in premium shopping malls, airports, hotels, or high‑volume chain restaurants, who can balance operational discipline with warm, authentic hospitality.
Key Responsibilities
Front‑of‑House (FOH) & Customer Service Leadership
• Lead daily restaurant operations, act as Manager‑on‑Duty, conduct pre shift briefings to ensure service readiness, oversee service flow & queue management, cashiering and guest experiences
• Handle escalated customer feedback and service recovery professionally
• Maintain consistent service standards during peak tourist and travel periods
People & Shift Management
• Recruit, train, coach, and motivate service crew and supervisor
• Plan manpower deployment and work shift rosters
• Work closely with the Assistant Restaurant Manager to ensure full daily coverage
• Conduct performance reviews and support staff retention
Landlord Specific Audits & Compliance
• Ensure strict adherence to mall’s SOP operating requirements
• Maintain high standards of grooming, hygiene, cleanliness, and safety
• Regular and surprise audits by landlords
• Prepare for inspections and government authorities (NEA, SFA, SCDF, MOM)
• Incident reporting response times
Commercial & Operational Control
• Own outlet KPIs: service speed, guest experience, labour and wastage
• Monitor and report daily sales, inventory levels, cost drivers and stock variance
• Work with HQ to execute promotions and seasonal demand planning
• Coordinate service improvements based on landlord or customer feedback
• Submit daily sales, and incident reports accurately and on time
Operations & Financials
• Full responsibility for P&L, cost control, labour %, food cost
• Daily opening & closing accountability
• Inventory management, supplier liaison, stock audits
Requirements
• Min5 to 7 years of managerial role in F&B
• Prior experiences in premium shopping malls, airports, hotels, or branded restaurant chains with the strictest F&B Compliance
• Strong leadership, interpersonal, and problem-solving skills
• Proficiency in English and comfortable interacting with local and international customers
• Familiar with POS systems
• Certification: WSQ Food Safety Level 3 (or willing to obtain)
Salary & Benefits
• Meal allowance (Staff meals also provided)
• Transport allowance
• Uniform and training provided
• Annual Wage Supplement (AWS) and Variable Bonus
• Performance incentives (in accordance to personal ＆company's business performance)
• Insurance and Medical Benefits
• Staff Discount
Tell employers what skills you have
POS
Leadership
F&B Management
Food Safety
Food Quality
Sanitation
Restaurant Management
Airports
Analytical and Problem-Solving Skills
Customer Service
Restaurant Operation chain of restaurant
Food Service
Hospitality
Tian Tian Hainanese Chicken Rice is a globally recognised Singapore’s iconic heritage brand, is opening its first premium shopping and lifestyle destination, with excellent connectivity via MRT and public bus services.
We are seeking for an experienced Restaurant Manager to lead the front‑of‑house operations, comfortable working in a fast‑paced, high‑traffic mall environment. This role is ideal for a hands‑on leader with strong experience in premium shopping malls, airports, hotels, or high‑volume chain restaurants, who can balance operational discipline with warm, authentic hospitality.
Key Responsibilities
Front‑of‑House (FOH) & Customer Service Leadership
• Lead daily restaurant operations, act as Manager‑on‑Duty, conduct pre shift briefings to ensure service readiness, oversee service flow & queue management, cashiering and guest experiences
• Handle escalated customer feedback and service recovery professionally
• Maintain consistent service standards during peak tourist and travel periods
People & Shift Management
• Recruit, train, coach, and motivate service crew and supervisor
• Plan manpower deployment and work shift rosters
• Work closely with the Assistant Restaurant Manager to ensure full daily coverage
• Conduct performance reviews and support staff retention
Landlord Specific Audits & Compliance
• Ensure strict adherence to mall’s SOP operating requirements
• Maintain high standards of grooming, hygiene, cleanliness, and safety
• Regular and surprise audits by landlords
• Prepare for inspections and government authorities (NEA, SFA, SCDF, MOM)
• Incident reporting response times
Commercial & Operational Control
• Own outlet KPIs: service speed, guest experience, labour and wastage
• Monitor and report daily sales, inventory levels, cost drivers and stock variance
• Work with HQ to execute promotions and seasonal demand planning
• Coordinate service improvements based on landlord or customer feedback
• Submit daily sales, and incident reports accurately and on time
Operations & Financials
• Full responsibility for P&L, cost control, labour %, food cost
• Daily opening & closing accountability
• Inventory management, supplier liaison, stock audits
Requirements
• Min5 to 7 years of managerial role in F&B
• Prior experiences in premium shopping malls, airports, hotels, or branded restaurant chains with the strictest F&B Compliance
• Strong leadership, interpersonal, and problem-solving skills
• Proficiency in English and comfortable interacting with local and international customers
• Familiar with POS systems
• Certification: WSQ Food Safety Level 3 (or willing to obtain)
Salary & Benefits
• Meal allowance (Staff meals also provided)
• Transport allowance
• Uniform and training provided
• Annual Wage Supplement (AWS) and Variable Bonus
• Performance incentives (in accordance to personal ＆company's business performance)
• Insurance and Medical Benefits
• Staff Discount
Tell employers what skills you have
POS
Leadership
F&B Management
Food Safety
Food Quality
Sanitation
Restaurant Management
Airports
Analytical and Problem-Solving Skills
Customer Service
Restaurant Operation chain of restaurant
Food Service
Hospitality
Frequently Asked Questions
Quick answers about Restaurant Jobs
What is the median monthly salary for restaurant service crew in Singapore as of 2026 including overtime pay?
According to the Ministry of Manpower, the median basic salary for restaurant service crew is SGD 2,150 per month in 2026 with overtime paid at 1.5 times the hourly rate after 44 hours weekly. Full-time roles in food services must also comply with the Progressive Wage Model requiring at least SGD 1,600 basic pay plus training credits.
What work pass is required for foreigners applying to restaurant jobs in Singapore in 2026?
The Ministry of Manpower requires foreign workers in restaurants to hold either a Work Permit or S Pass in 2026 with a minimum qualifying salary of SGD 3,300 per month for S Pass holders. Employers must pay a monthly foreign worker levy of SGD 450 for Work Permit holders in the food services sector.
What are the eligibility criteria including age and experience for restaurant jobs in Singapore?
The Ministry of Manpower states that applicants for restaurant Work Permits must be aged 18 to 50 years old with at least 2 years of relevant food service experience as of 2026. No formal education certificate is mandated but candidates must pass the Food Hygiene Course before starting work.
What documents are needed to apply for a restaurant job and work pass in Singapore in 2026?
The Ministry of Manpower requires submission of a valid passport, recent passport-sized photo, educational certificates, and employment contract for work pass applications in 2026. Restaurant roles also need the employer to provide the In-Principle Approval letter within 2 weeks of job offer acceptance.
