Restaurant Manager (Premium Shopping Mall in Changi Airport)
Company
TIAN TIAN HOLDINGS (CRM) PTE. LTD.
Location
Singapore
Job Type
Internship
Posted
1 day ago
Via
via BeBee
Job Description
Roles & Responsibilities
Tian Tian Hainanese Chicken Rice is a globally recognised Singapore’s iconic heritage brand, is opening its first premium shopping and lifestyle destination, with excellent connectivity via MRT and public bus services.
We are seeking for an experienced Restaurant Manager to lead the front‑of‑house operations, comfortable working in a fast‑paced, high‑traffic mall environment. This role is ideal for a hands‑on leader with strong experience in premium shopping malls, airports, hotels, or high‑volume chain restaurants, who can balance operational discipline with warm, authentic hospitality.
Key Responsibilities
Front‑of‑House (FOH) & Customer Service Leadership
• Lead daily restaurant operations, act as Manager‑on‑Duty, conduct pre shift briefings to ensure service readiness, oversee service flow & queue management, cashiering and guest experiences
• Handle escalated customer feedback and service recovery professionally
• Maintain consistent service standards during peak tourist and travel periods
People & Shift Management
• Recruit, train, coach, and motivate service crew and supervisor
• Plan manpower deployment and work shift rosters
• Work closely with the Assistant Restaurant Manager to ensure full daily coverage
• Conduct performance reviews and support staff retention
Landlord Specific Audits & Compliance
• Ensure strict adherence to mall’s SOP operating requirements
• Maintain high standards of grooming, hygiene, cleanliness, and safety
• Regular and surprise audits by landlords
• Prepare for inspections and government authorities (NEA, SFA, SCDF, MOM)
• Incident reporting response times
Commercial & Operational Control
• Own outlet KPIs: service speed, guest experience, labour and wastage
• Monitor and report daily sales, inventory levels, cost drivers and stock variance
• Work with HQ to execute promotions and seasonal demand planning
• Coordinate service improvements based on landlord or customer feedback
• Submit daily sales, and incident reports accurately and on time
Operations & Financials
• Full responsibility for P&L, cost control, labour %, food cost
• Daily opening & closing accountability
• Inventory management, supplier liaison, stock audits
Requirements
• Min5 to 7 years of managerial role in F&B
• Prior experiences in premium shopping malls, airports, hotels, or branded restaurant chains with the strictest F&B Compliance
• Strong leadership, interpersonal, and problem-solving skills
• Proficiency in English and comfortable interacting with local and international customers
• Familiar with POS systems
• Certification: WSQ Food Safety Level 3 (or willing to obtain)
Salary & Benefits
• Meal allowance (Staff meals also provided)
• Transport allowance
• Uniform and training provided
• Annual Wage Supplement (AWS) and Variable Bonus
• Performance incentives (in accordance to personal ＆company's business performance)
• Insurance and Medical Benefits
• Staff Discount
Tell employers what skills you have
POS
Leadership
F&B Management
Food Safety
Food Quality
Sanitation
Restaurant Management
Airports
Analytical and Problem-Solving Skills
Customer Service
Restaurant Operation chain of restaurant
Food Service
Hospitality
Tian Tian Hainanese Chicken Rice is a globally recognised Singapore’s iconic heritage brand, is opening its first premium shopping and lifestyle destination, with excellent connectivity via MRT and public bus services.
We are seeking for an experienced Restaurant Manager to lead the front‑of‑house operations, comfortable working in a fast‑paced, high‑traffic mall environment. This role is ideal for a hands‑on leader with strong experience in premium shopping malls, airports, hotels, or high‑volume chain restaurants, who can balance operational discipline with warm, authentic hospitality.
Key Responsibilities
Front‑of‑House (FOH) & Customer Service Leadership
• Lead daily restaurant operations, act as Manager‑on‑Duty, conduct pre shift briefings to ensure service readiness, oversee service flow & queue management, cashiering and guest experiences
• Handle escalated customer feedback and service recovery professionally
• Maintain consistent service standards during peak tourist and travel periods
People & Shift Management
• Recruit, train, coach, and motivate service crew and supervisor
• Plan manpower deployment and work shift rosters
• Work closely with the Assistant Restaurant Manager to ensure full daily coverage
• Conduct performance reviews and support staff retention
Landlord Specific Audits & Compliance
• Ensure strict adherence to mall’s SOP operating requirements
• Maintain high standards of grooming, hygiene, cleanliness, and safety
• Regular and surprise audits by landlords
• Prepare for inspections and government authorities (NEA, SFA, SCDF, MOM)
• Incident reporting response times
Commercial & Operational Control
• Own outlet KPIs: service speed, guest experience, labour and wastage
• Monitor and report daily sales, inventory levels, cost drivers and stock variance
• Work with HQ to execute promotions and seasonal demand planning
• Coordinate service improvements based on landlord or customer feedback
• Submit daily sales, and incident reports accurately and on time
Operations & Financials
• Full responsibility for P&L, cost control, labour %, food cost
• Daily opening & closing accountability
• Inventory management, supplier liaison, stock audits
Requirements
• Min5 to 7 years of managerial role in F&B
• Prior experiences in premium shopping malls, airports, hotels, or branded restaurant chains with the strictest F&B Compliance
• Strong leadership, interpersonal, and problem-solving skills
• Proficiency in English and comfortable interacting with local and international customers
• Familiar with POS systems
• Certification: WSQ Food Safety Level 3 (or willing to obtain)
Salary & Benefits
• Meal allowance (Staff meals also provided)
• Transport allowance
• Uniform and training provided
• Annual Wage Supplement (AWS) and Variable Bonus
• Performance incentives (in accordance to personal ＆company's business performance)
• Insurance and Medical Benefits
• Staff Discount
Tell employers what skills you have
POS
Leadership
F&B Management
Food Safety
Food Quality
Sanitation
Restaurant Management
Airports
Analytical and Problem-Solving Skills
Customer Service
Restaurant Operation chain of restaurant
Food Service
Hospitality
Frequently Asked Questions
Quick answers about Packing Jobs
What is the minimum monthly salary for packing jobs in Singapore as of 2026?
The Ministry of Manpower sets the minimum monthly basic salary for Work Permit holders in packing roles at SGD 1,600 from 1 January 2026, with overtime paid at 1.5 times the hourly rate beyond 44 hours weekly. Employers must also provide a fixed monthly allowance of at least SGD 200 for transport and meals. This rate applies to all new and renewed contracts starting in 2026.
What work permit is required for foreigners applying to packing jobs in Singapore in 2026?
Foreigners must hold a valid Work Permit issued by the Ministry of Manpower for packing jobs, with applications submitted only through approved employment agencies by 31 March 2026. The permit costs SGD 30 for issuance and requires a security bond of SGD 5,000 from the employer. Renewal must occur at least one month before expiry.
What education and experience are needed for packing jobs in Singapore?
The Ministry of Manpower requires packing job applicants to have completed at least secondary school education and six months of prior warehouse experience verified by payslips. No formal certification is mandatory but forklift operation experience adds SGD 150 to the base salary from 2026.
What documents are needed to apply for packing jobs in Singapore?
Applicants must submit a valid passport, educational certificates, and employment references to the Ministry of Manpower portal by the 15th of each month for processing within 14 working days. A medical report from an approved clinic dated within three months is also mandatory for Work Permit approval.
