Operation Supervisor
Company
Ninja
Location
Riyadh
Job Type
Full-time
Posted
1 day ago
Via
via GulfTalent.com
Apply On
Job Description
Description
We are looking for a proactive and results-driven operations supervisor to oversee daily delivery operations and lead driver performance. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.
Responsibilities:
• Supervise daily driver operations and ensure compliance with company standards.
• Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
• Manage driver performance, implement improvement plans, and recognize top performers.
• Plan and assign shifts while ensuring full route coverage and smooth handovers.
• Coordinate with dispatch to optimize driver allocation and operational efficiency.
• Provide coaching, support, and resolve operational issues and escalations.
• Ensure compliance with safety, policies, and branding standards.
• Prepare performance reports and collaborate with internal teams to improve service quality.
Requirements
• Minimum 3+ years of experience in delivery operations or a supervisory role.
• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team management, and coordination skills.
• Proficiency in delivery management systems and operational software.
• Bachelor’s degree in business, logistics, or related field preferred.
• Valid driver’s license.
Benefits
• Be part of a fast-paced, impact-driven environment.
• Opportunity to grow into advanced support or quality-focused roles.
• Work closely with cross-functional teams to improve partner experience.
We are looking for a proactive and results-driven operations supervisor to oversee daily delivery operations and lead driver performance. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.
Responsibilities:
• Supervise daily driver operations and ensure compliance with company standards.
• Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
• Manage driver performance, implement improvement plans, and recognize top performers.
• Plan and assign shifts while ensuring full route coverage and smooth handovers.
• Coordinate with dispatch to optimize driver allocation and operational efficiency.
• Provide coaching, support, and resolve operational issues and escalations.
• Ensure compliance with safety, policies, and branding standards.
• Prepare performance reports and collaborate with internal teams to improve service quality.
Requirements
• Minimum 3+ years of experience in delivery operations or a supervisory role.
• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team management, and coordination skills.
• Proficiency in delivery management systems and operational software.
• Bachelor’s degree in business, logistics, or related field preferred.
• Valid driver’s license.
Benefits
• Be part of a fast-paced, impact-driven environment.
• Opportunity to grow into advanced support or quality-focused roles.
• Work closely with cross-functional teams to improve partner experience.
Frequently Asked Questions
Quick answers about Security Guard Jobs
What is the minimum wage for Security Guard Jobs in Saudi Arabia?
As per the Ministry of Human Resources and Social Development, the minimum wage for security guards in Saudi Arabia is SAR 3,000 per month as of 2026 for non-Saudi workers under the Nitaqat program. Overtime must be paid at 1.5 times the hourly rate after 8 hours per day.
What visa and work permit are required for non-Saudi security guards in Saudi Arabia?
As per the Ministry of Human Resources and Social Development, non-Saudi security guards require a valid Iqama work permit sponsored by a licensed security company, issued under the 2026 expatriate employment rules. The sponsor must hold a valid security services license from the Ministry of Interior.
What education and experience are needed to qualify for security guard jobs in Saudi Arabia?
As per the Ministry of Human Resources and Social Development, applicants need a high school certificate and at least 1 year of relevant experience or completion of a 40-hour approved security training course by 2026. No prior criminal record is mandatory.
What documents are required to apply for a security guard position in Saudi Arabia?
As per the Ministry of Human Resources and Social Development, applicants must submit a valid passport, attested educational certificates, medical fitness report, and security clearance from the Ministry of Interior as of 2026. Applications are submitted via the Qiwa platform.
