Stratus Restaurant Host/Hostess
Company
Stratus Restaurant
Location
Toronto, ON
Job Type
Full-time
Salary
$18–$19 an hour
Via
via Indeed
Job Description
Stratus Restaurant, located within the Toronto Athletic Club, is known for its exceptional dining experiences and commitment to excellence. We are seeking an experienced Host/Hostess to join our small, tight-knit team and help create memorable moments for our guests.
Purpose and Objective
We seek a creative and dedicated individual who makes a positive first impression and consistently delivers outstanding experiences to our members and guests. You will be responsible for promptly answering phone inquiries and efficiently managing reservations through the OpenTable system.
Key Responsibilities
• Guest Engagement: Warmly greet and seat guests, exceeding their service expectations with professionalism, genuine care, and meticulous attention to detail.
• Team Collaboration: Actively demonstrate teamwork and uphold safe work practices, maintaining professional communication and accuracy in all interactions. Show respect, sincerity, helpfulness, courtesy, and humility in every interaction.
• Policy Compliance: Ensure adherence to all company policies, standards, and core practices.
• Management Support: Follow management directives willingly and maintain a positive attitude, including assisting with side work and cleaning tasks as needed.
• Relationship Building: Foster positive internal and external relationships, staying informed about events and Stratus Restaurant’s hospitality standards.
• Reservation Management: Handle guest reservations, verify online bookings, maintain the seating chart, and address service needs as appropriate. Communicate special occasions, dietary concerns, and unique requests to colleagues to ensure exceptional service.
• Issue Resolution: Be the first point of contact for guest feedback regarding food or beverage quality and service. Escalate concerns to management as necessary while providing outstanding customer service.
• Database Management: Accurately update the customer database to ensure all information is complete and current.
Working Relationships
You will collaborate closely with the Food & Beverage Manager, Events Director, Supervisors, and both serving and kitchen staff.
Qualifications and Requirements
• Customer Service Excellence: A warm, friendly demeanor with a genuine passion for service excellence. You should be proud of your work and exhibit graciousness and humility in all interactions.
• Communication Skills: Exceptional communication and social skills, with 100% fluency in English. You should maintain impeccable standards of hygiene and grooming.
• Safety Focus: A commitment to safe work practices and a proactive approach to minimizing workplace injuries.
• Decision-Making Ability: Capable of prioritizing tasks and making prompt, fair, and reasonable decisions.
• Problem-Solving Skills: Skilled at managing multiple needs and resolving issues calmly, respectfully, and creatively.
• Emotional Maturity: Interact with others respectfully, demonstrating sincerity, helpfulness, courtesy, and humility.
• Ethical Conduct: Uphold the highest standards of integrity in fulfilling responsibilities.
• Technology Proficiency: Competent in operating and maintaining departmental equipment, including Micros POS and OpenTable Reservations system.
Skills, Knowledge, and Attributes
• Experience in upscale or fine-dining restaurant service, with a minimum of 2 years in a similar role.
• Availability to work nights, weekends, and holidays on a rotational basis, with advance notice.
• Current Smart Serve certification is required.
Working Conditions
Hours of Work: Flexibility to work mornings, evenings, and occasional weekends. Must be able to work shifts totaling 40 or more hours per week.
Job Types: Full-time, Permanent
Pay: From $18 - $19 per hour
Additional pay:
• Overtime pay
• Tips & Gratuities
Benefits:
• Discounted or free food
• Flexible schedule
• On-site gym
• Extended Health and Dental Benefit (after 3 months probation)
Purpose and Objective
We seek a creative and dedicated individual who makes a positive first impression and consistently delivers outstanding experiences to our members and guests. You will be responsible for promptly answering phone inquiries and efficiently managing reservations through the OpenTable system.
Key Responsibilities
• Guest Engagement: Warmly greet and seat guests, exceeding their service expectations with professionalism, genuine care, and meticulous attention to detail.
• Team Collaboration: Actively demonstrate teamwork and uphold safe work practices, maintaining professional communication and accuracy in all interactions. Show respect, sincerity, helpfulness, courtesy, and humility in every interaction.
• Policy Compliance: Ensure adherence to all company policies, standards, and core practices.
• Management Support: Follow management directives willingly and maintain a positive attitude, including assisting with side work and cleaning tasks as needed.
• Relationship Building: Foster positive internal and external relationships, staying informed about events and Stratus Restaurant’s hospitality standards.
• Reservation Management: Handle guest reservations, verify online bookings, maintain the seating chart, and address service needs as appropriate. Communicate special occasions, dietary concerns, and unique requests to colleagues to ensure exceptional service.
• Issue Resolution: Be the first point of contact for guest feedback regarding food or beverage quality and service. Escalate concerns to management as necessary while providing outstanding customer service.
• Database Management: Accurately update the customer database to ensure all information is complete and current.
Working Relationships
You will collaborate closely with the Food & Beverage Manager, Events Director, Supervisors, and both serving and kitchen staff.
Qualifications and Requirements
• Customer Service Excellence: A warm, friendly demeanor with a genuine passion for service excellence. You should be proud of your work and exhibit graciousness and humility in all interactions.
• Communication Skills: Exceptional communication and social skills, with 100% fluency in English. You should maintain impeccable standards of hygiene and grooming.
• Safety Focus: A commitment to safe work practices and a proactive approach to minimizing workplace injuries.
• Decision-Making Ability: Capable of prioritizing tasks and making prompt, fair, and reasonable decisions.
• Problem-Solving Skills: Skilled at managing multiple needs and resolving issues calmly, respectfully, and creatively.
• Emotional Maturity: Interact with others respectfully, demonstrating sincerity, helpfulness, courtesy, and humility.
• Ethical Conduct: Uphold the highest standards of integrity in fulfilling responsibilities.
• Technology Proficiency: Competent in operating and maintaining departmental equipment, including Micros POS and OpenTable Reservations system.
Skills, Knowledge, and Attributes
• Experience in upscale or fine-dining restaurant service, with a minimum of 2 years in a similar role.
• Availability to work nights, weekends, and holidays on a rotational basis, with advance notice.
• Current Smart Serve certification is required.
Working Conditions
Hours of Work: Flexibility to work mornings, evenings, and occasional weekends. Must be able to work shifts totaling 40 or more hours per week.
Job Types: Full-time, Permanent
Pay: From $18 - $19 per hour
Additional pay:
• Overtime pay
• Tips & Gratuities
Benefits:
• Discounted or free food
• Flexible schedule
• On-site gym
• Extended Health and Dental Benefit (after 3 months probation)
Frequently Asked Questions
Quick answers about Plumber Jobs
What is the median hourly wage for licensed plumbers in Canada as of 2026?
According to Employment and Social Development Canada, the median hourly wage for plumbers in Canada is CAD 36.50 as of January 2026, with entry-level rates starting at CAD 28.75 per hour in most provinces. Overtime applies after 44 hours per week at 1.5 times the regular rate in Ontario and similar rules in other provinces. These figures exclude union premiums which can add CAD 5-8 per hour.
What work permit is required for foreign plumbers to work legally in Canada in 2026?
Immigration, Refugees and Citizenship Canada requires foreign plumbers to obtain a work permit under the Temporary Foreign Worker Program, with a valid Labour Market Impact Assessment from Service Canada dated no older than 6 months. Applicants must also hold a valid Red Seal endorsement or provincial certificate and apply through the IRCC portal before arrival. Processing takes 8-12 weeks as of 2026.
What certification is needed to qualify as a plumber in Canada in 2026?
Employment and Social Development Canada states that plumbers must complete a 4-5 year apprenticeship program with 7200 hours of on-the-job training plus 720 hours of technical training, followed by the Red Seal exam. Provincial trade certification from bodies like Skilled Trades Ontario is mandatory before independent work. No experience exemptions apply after 2025 regulatory updates.
Which documents are required when applying for plumber jobs through the federal Job Bank in 2026?
Service Canada requires a valid Social Insurance Number, Red Seal certificate or provincial licence, and a completed Job Bank profile with proof of Canadian work experience or apprenticeship records. Foreign applicants must upload their work permit approval and language test results showing CLB level 7 or higher. Applications without these documents are rejected within 5 business days.
