Security Team Lead - Use of Force
Company
Horizonor
Location
Ottawa, ON
Job Type
Full-time and Part-time
Salary
$27.96 an hour
Posted
7 hours ago
Via
via Indeed
Apply On
Job Description
The Team Lead serves as the on-shift lead for a team of Security Guards at assigned facilities in Ottawa. This is a working leadership role, you will carry out full guard duties while also providing day-to-day direction, mentorship, and operational oversight to your team. Lead Hands are key to maintaining service continuity, professional standards, and a consistent security presence across rotating 12-hour shifts including statutory holidays.
Key Responsibilities
• Lead shift operations and serve as the primary point of contact for on-duty guards
• Perform all Security Guard duties including patrol, access control, and incident response
• Apply Use of Force and arrest procedures in accordance with the Criminal Code when necessary
• Provide real-time guidance and support to guards during complex or escalating situations
• Monitor compliance with post orders, uniforms, and conduct standards
• Coordinate response to alarms, emergencies, and special events
• Communicate operational updates to Supervisors and relieve shift personnel appropriately
• Review and sign off on incident reports and shift logs
• Assist with onboarding and site orientation of new staff
• Ensure at least one bilingual (English/French) officer is on duty at all times
• Support screening operations at designated facilities using X-ray and metal detection equipment
Qualifications & Requirements
• Valid Ontario Security Guard licence (PSISA)
• Current Use of Force certification
• Minimum 2–3 years progressive security experience; prior lead or senior guard experience preferred
• High school diploma or equivalent; post-secondary in Police Foundations or Law & Security preferred
• Valid Standard First Aid + CPR-C + AED + Naloxone certification
• NVCI certification (Non-Violent Crisis Intervention)
• Ability to obtain a Police Records Check — Judicial Matters
• Ability to obtain Government of Canada Reliability Status clearance
• Bilingualism (English/French) strongly preferred
• AODA, Cultural Sensitivity, and Mental Health Awareness training
• Smart Serve certification (asset)
• Strong written and verbal communication skills; able to complete detailed incident documentation
• Competency with MS Office (Outlook, Word, Excel) and CCTV systems
• Demonstrated ability to remain calm and decisive under pressure
Pay: From $27.96 per hour
Work Location: In person
Key Responsibilities
• Lead shift operations and serve as the primary point of contact for on-duty guards
• Perform all Security Guard duties including patrol, access control, and incident response
• Apply Use of Force and arrest procedures in accordance with the Criminal Code when necessary
• Provide real-time guidance and support to guards during complex or escalating situations
• Monitor compliance with post orders, uniforms, and conduct standards
• Coordinate response to alarms, emergencies, and special events
• Communicate operational updates to Supervisors and relieve shift personnel appropriately
• Review and sign off on incident reports and shift logs
• Assist with onboarding and site orientation of new staff
• Ensure at least one bilingual (English/French) officer is on duty at all times
• Support screening operations at designated facilities using X-ray and metal detection equipment
Qualifications & Requirements
• Valid Ontario Security Guard licence (PSISA)
• Current Use of Force certification
• Minimum 2–3 years progressive security experience; prior lead or senior guard experience preferred
• High school diploma or equivalent; post-secondary in Police Foundations or Law & Security preferred
• Valid Standard First Aid + CPR-C + AED + Naloxone certification
• NVCI certification (Non-Violent Crisis Intervention)
• Ability to obtain a Police Records Check — Judicial Matters
• Ability to obtain Government of Canada Reliability Status clearance
• Bilingualism (English/French) strongly preferred
• AODA, Cultural Sensitivity, and Mental Health Awareness training
• Smart Serve certification (asset)
• Strong written and verbal communication skills; able to complete detailed incident documentation
• Competency with MS Office (Outlook, Word, Excel) and CCTV systems
• Demonstrated ability to remain calm and decisive under pressure
Pay: From $27.96 per hour
Work Location: In person
Frequently Asked Questions
Quick answers about Packing Jobs
What is the minimum wage for packing jobs in Ontario as of 2026?
The Ontario Ministry of Labour sets the general minimum wage at $18.15 per hour effective January 1 2026 for all packing and warehouse roles. Overtime at 1.5 times the rate applies after 44 hours per week with no exceptions for entry-level packers.
Do international applicants need a work permit for packing jobs in Canada in 2026?
Yes, foreign nationals require a valid work permit under the Temporary Foreign Worker Program before starting any packing position. Employers must obtain a Labour Market Impact Assessment confirming no Canadian worker is available with processing fees of $1,000 paid to Employment and Social Development Canada.
What education and experience are required for packing jobs in Canada?
No formal education beyond high school completion is mandated for packing roles according to the National Occupational Classification 75101. Employers accept zero to six months of warehouse experience with mandatory WHMIS and forklift certification completed within the first 30 days of hire.
What documents are needed to apply for packing jobs through Service Canada in 2026?
Applicants must submit a SIN card, valid government photo ID, and a completed Record of Employment from prior roles via the Service Canada portal. Online applications through the Job Bank require uploading these documents plus a two-year address history before any interview scheduling.
