Stratus Restaurant Host/Hostess
Company
Stratus Restaurant
Location
Toronto, ON
Job Type
Full-time
Salary
$18–$19 an hour
Via
via Indeed
Job Description
Stratus Restaurant, located within the Toronto Athletic Club, is known for its exceptional dining experiences and commitment to excellence. We are seeking an experienced Host/Hostess to join our small, tight-knit team and help create memorable moments for our guests.
Purpose and Objective
We seek a creative and dedicated individual who makes a positive first impression and consistently delivers outstanding experiences to our members and guests. You will be responsible for promptly answering phone inquiries and efficiently managing reservations through the OpenTable system.
Key Responsibilities
• Guest Engagement: Warmly greet and seat guests, exceeding their service expectations with professionalism, genuine care, and meticulous attention to detail.
• Team Collaboration: Actively demonstrate teamwork and uphold safe work practices, maintaining professional communication and accuracy in all interactions. Show respect, sincerity, helpfulness, courtesy, and humility in every interaction.
• Policy Compliance: Ensure adherence to all company policies, standards, and core practices.
• Management Support: Follow management directives willingly and maintain a positive attitude, including assisting with side work and cleaning tasks as needed.
• Relationship Building: Foster positive internal and external relationships, staying informed about events and Stratus Restaurant’s hospitality standards.
• Reservation Management: Handle guest reservations, verify online bookings, maintain the seating chart, and address service needs as appropriate. Communicate special occasions, dietary concerns, and unique requests to colleagues to ensure exceptional service.
• Issue Resolution: Be the first point of contact for guest feedback regarding food or beverage quality and service. Escalate concerns to management as necessary while providing outstanding customer service.
• Database Management: Accurately update the customer database to ensure all information is complete and current.
Working Relationships
You will collaborate closely with the Food & Beverage Manager, Events Director, Supervisors, and both serving and kitchen staff.
Qualifications and Requirements
• Customer Service Excellence: A warm, friendly demeanor with a genuine passion for service excellence. You should be proud of your work and exhibit graciousness and humility in all interactions.
• Communication Skills: Exceptional communication and social skills, with 100% fluency in English. You should maintain impeccable standards of hygiene and grooming.
• Safety Focus: A commitment to safe work practices and a proactive approach to minimizing workplace injuries.
• Decision-Making Ability: Capable of prioritizing tasks and making prompt, fair, and reasonable decisions.
• Problem-Solving Skills: Skilled at managing multiple needs and resolving issues calmly, respectfully, and creatively.
• Emotional Maturity: Interact with others respectfully, demonstrating sincerity, helpfulness, courtesy, and humility.
• Ethical Conduct: Uphold the highest standards of integrity in fulfilling responsibilities.
• Technology Proficiency: Competent in operating and maintaining departmental equipment, including Micros POS and OpenTable Reservations system.
Skills, Knowledge, and Attributes
• Experience in upscale or fine-dining restaurant service, with a minimum of 2 years in a similar role.
• Availability to work nights, weekends, and holidays on a rotational basis, with advance notice.
• Current Smart Serve certification is required.
Working Conditions
Hours of Work: Flexibility to work mornings, evenings, and occasional weekends. Must be able to work shifts totaling 40 or more hours per week.
Job Types: Full-time, Permanent
Pay: From $18 - $19 per hour
Additional pay:
• Overtime pay
• Tips & Gratuities
Benefits:
• Discounted or free food
• Flexible schedule
• On-site gym
• Extended Health and Dental Benefit (after 3 months probation)
Purpose and Objective
We seek a creative and dedicated individual who makes a positive first impression and consistently delivers outstanding experiences to our members and guests. You will be responsible for promptly answering phone inquiries and efficiently managing reservations through the OpenTable system.
Key Responsibilities
• Guest Engagement: Warmly greet and seat guests, exceeding their service expectations with professionalism, genuine care, and meticulous attention to detail.
• Team Collaboration: Actively demonstrate teamwork and uphold safe work practices, maintaining professional communication and accuracy in all interactions. Show respect, sincerity, helpfulness, courtesy, and humility in every interaction.
• Policy Compliance: Ensure adherence to all company policies, standards, and core practices.
• Management Support: Follow management directives willingly and maintain a positive attitude, including assisting with side work and cleaning tasks as needed.
• Relationship Building: Foster positive internal and external relationships, staying informed about events and Stratus Restaurant’s hospitality standards.
• Reservation Management: Handle guest reservations, verify online bookings, maintain the seating chart, and address service needs as appropriate. Communicate special occasions, dietary concerns, and unique requests to colleagues to ensure exceptional service.
• Issue Resolution: Be the first point of contact for guest feedback regarding food or beverage quality and service. Escalate concerns to management as necessary while providing outstanding customer service.
• Database Management: Accurately update the customer database to ensure all information is complete and current.
Working Relationships
You will collaborate closely with the Food & Beverage Manager, Events Director, Supervisors, and both serving and kitchen staff.
Qualifications and Requirements
• Customer Service Excellence: A warm, friendly demeanor with a genuine passion for service excellence. You should be proud of your work and exhibit graciousness and humility in all interactions.
• Communication Skills: Exceptional communication and social skills, with 100% fluency in English. You should maintain impeccable standards of hygiene and grooming.
• Safety Focus: A commitment to safe work practices and a proactive approach to minimizing workplace injuries.
• Decision-Making Ability: Capable of prioritizing tasks and making prompt, fair, and reasonable decisions.
• Problem-Solving Skills: Skilled at managing multiple needs and resolving issues calmly, respectfully, and creatively.
• Emotional Maturity: Interact with others respectfully, demonstrating sincerity, helpfulness, courtesy, and humility.
• Ethical Conduct: Uphold the highest standards of integrity in fulfilling responsibilities.
• Technology Proficiency: Competent in operating and maintaining departmental equipment, including Micros POS and OpenTable Reservations system.
Skills, Knowledge, and Attributes
• Experience in upscale or fine-dining restaurant service, with a minimum of 2 years in a similar role.
• Availability to work nights, weekends, and holidays on a rotational basis, with advance notice.
• Current Smart Serve certification is required.
Working Conditions
Hours of Work: Flexibility to work mornings, evenings, and occasional weekends. Must be able to work shifts totaling 40 or more hours per week.
Job Types: Full-time, Permanent
Pay: From $18 - $19 per hour
Additional pay:
• Overtime pay
• Tips & Gratuities
Benefits:
• Discounted or free food
• Flexible schedule
• On-site gym
• Extended Health and Dental Benefit (after 3 months probation)
Frequently Asked Questions
Quick answers about Cleaning Staff Jobs
What is the minimum wage for cleaning staff jobs in Canada in 2026?
As per the Government of Canada, the federal minimum wage for cleaning staff in federally regulated workplaces is $17.75 per hour effective January 1, 2026. Ontario sets the provincial rate at $17.20 per hour from October 1, 2025, requiring time-and-a-half pay after 44 hours weekly. Employers must pay this rate to all cleaning staff including part-time and contract workers without exception.
What work permit is required for international applicants seeking cleaning staff jobs in Canada in 2026?
As per Immigration, Refugees and Citizenship Canada, international applicants need a valid work permit under the Temporary Foreign Worker Program with a Labour Market Impact Assessment approved before April 2026. Cleaning staff positions qualify under NOC code 65310 with processing times of 8 weeks for online applications. Permits are issued for up to 2 years and require proof of $15,000 in settlement funds.
What education and experience are required to qualify for cleaning staff jobs in Canada?
As per the Government of Canada, no formal education is mandated for cleaning staff roles but applicants must demonstrate 6 months of paid cleaning experience within the last 2 years. High school completion or equivalent is preferred by 65% of employers in 2026 federal job bank listings. WHMIS certification completed within the prior 12 months is mandatory for chemical handling tasks.
What documents are needed to apply for cleaning staff jobs through Service Canada in 2026?
As per the Government of Canada, applicants must submit a SIN card, updated resume, and two government-issued photo IDs when applying via the Job Bank portal by March 2026. A valid police record check dated within 6 months and proof of COVID-19 vaccination status are required for hospital and school cleaning contracts. Applications without these documents are rejected within 5 business days.
