F&B Hostess
Company
Holiday Inn Singapore Little India
Location
Singapore
Posted
23 hours ago
Via
via BeBee
Apply On
Job Description
JOB OVERVIEW To provide an appropriate welcome at the restaurants for guests and potential guests, maximising their dining experience using technical and individual social skills.
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
At Holiday Inn®we want our guests to relax and be themselves which means we need team members to:
• Be you – by being natural, professional and personable in the way you are with people
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS:
• Cash handling and banking procedures
• Deal with irregular payments
• Work with superior in the preparation and management of the department’s budget and is aware of financial targets
• Recycles where-ever possible and enforces cost saving measures to staff
PEOPLE:
• Assist with food and beverage service
GUEST EXPERIENCE:
• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
o Ensure restaurant operating equipment is clean and in working order o Ensure the restaurant is ready to receive guests prior to opening and that tables are ready in line with opening standards o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy o Welcoming guests to the Restaurant, by using the Restaurant name o Inquiring if they have a reservation and noting it in the reservation book if they do o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your supervisor
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• Maintain responsibility of cleanliness of F&B hostess stations and all menus
• Maintain detailed knowledge of menu, including daily specials
• Ensure tables are cleared quietly and efficiently
• Carry food and beverage trays in a safe manner to minimise breakages
• Take telephone bookings and document in the reservation book according to restaurant standards
• Complete dockets accurately and clearly
• Maintain current information on all general activities of the hotel
RESPONSIBLE BUSINESS:
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
ACCOUNTABILITY To provide an appropriate welcome for guests and potential guests, maximising their dining experience using technical and individual social skills. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.
QUALIFICATIONS AND REQUIREMENTS
High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field, with 1 year of related experience or an equivalent combination of education and experience. Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to read and write English.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
At Holiday Inn®we want our guests to relax and be themselves which means we need team members to:
• Be you – by being natural, professional and personable in the way you are with people
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS:
• Cash handling and banking procedures
• Deal with irregular payments
• Work with superior in the preparation and management of the department’s budget and is aware of financial targets
• Recycles where-ever possible and enforces cost saving measures to staff
PEOPLE:
• Assist with food and beverage service
GUEST EXPERIENCE:
• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
o Ensure restaurant operating equipment is clean and in working order o Ensure the restaurant is ready to receive guests prior to opening and that tables are ready in line with opening standards o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy o Welcoming guests to the Restaurant, by using the Restaurant name o Inquiring if they have a reservation and noting it in the reservation book if they do o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your supervisor
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• Maintain responsibility of cleanliness of F&B hostess stations and all menus
• Maintain detailed knowledge of menu, including daily specials
• Ensure tables are cleared quietly and efficiently
• Carry food and beverage trays in a safe manner to minimise breakages
• Take telephone bookings and document in the reservation book according to restaurant standards
• Complete dockets accurately and clearly
• Maintain current information on all general activities of the hotel
RESPONSIBLE BUSINESS:
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
ACCOUNTABILITY To provide an appropriate welcome for guests and potential guests, maximising their dining experience using technical and individual social skills. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.
QUALIFICATIONS AND REQUIREMENTS
High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field, with 1 year of related experience or an equivalent combination of education and experience. Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to read and write English.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Frequently Asked Questions
Quick answers about Cleaning Staff Jobs
What is the minimum monthly wage for cleaning staff under the Progressive Wage Model in Singapore from January 2026?
The Ministry of Manpower sets the Progressive Wage Model minimum at SGD 1,650 per month for general cleaners and SGD 1,850 per month for those handling specialised cleaning as of 1 January 2026. Overtime must be paid at 1.5 times the hourly rate after 44 hours per week. Employers must also provide at least SGD 150 in training allowance annually.
What work permit requirements apply to foreign cleaning staff applying for jobs in Singapore in 2026?
Foreign workers must hold a valid Work Permit issued by the Ministry of Manpower with a monthly levy of SGD 450 for non-Malaysian cleaners and SGD 300 for Malaysian cleaners from January 2026. The permit is valid for up to two years and requires a security bond of SGD 5,000. Employers must ensure the worker passes a medical examination within two weeks of arrival.
What are the eligibility criteria including education and experience for cleaning staff positions in Singapore?
No minimum educational qualification is required for cleaning staff roles according to the Ministry of Manpower guidelines updated for 2026. Applicants must be at least 18 years old for Work Permit holders and pass a basic medical check confirming fitness for physical work. Prior experience is not mandatory but certified training in cleaning safety adds preference in hiring.
Which documents are required when applying for cleaning staff jobs through official channels in Singapore?
Applicants must submit a valid passport or NRIC, recent passport-sized photo, educational certificates if any, and a completed employment contract to the Ministry of Manpower portal. Foreign applicants additionally need a valid In-Principle Approval letter and medical report from an approved clinic dated within three months. All documents must be uploaded by 31 December 2026 for new permits.
