Operation Supervisor
Company
Ninja
Location
Riyadh
Job Type
Full-time
Posted
1 day ago
Via
via GulfTalent.com
Apply On
Job Description
Description
We are looking for a proactive and results-driven operations supervisor to oversee daily delivery operations and lead driver performance. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.
Responsibilities:
• Supervise daily driver operations and ensure compliance with company standards.
• Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
• Manage driver performance, implement improvement plans, and recognize top performers.
• Plan and assign shifts while ensuring full route coverage and smooth handovers.
• Coordinate with dispatch to optimize driver allocation and operational efficiency.
• Provide coaching, support, and resolve operational issues and escalations.
• Ensure compliance with safety, policies, and branding standards.
• Prepare performance reports and collaborate with internal teams to improve service quality.
Requirements
• Minimum 3+ years of experience in delivery operations or a supervisory role.
• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team management, and coordination skills.
• Proficiency in delivery management systems and operational software.
• Bachelor’s degree in business, logistics, or related field preferred.
• Valid driver’s license.
Benefits
• Be part of a fast-paced, impact-driven environment.
• Opportunity to grow into advanced support or quality-focused roles.
• Work closely with cross-functional teams to improve partner experience.
We are looking for a proactive and results-driven operations supervisor to oversee daily delivery operations and lead driver performance. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.
Responsibilities:
• Supervise daily driver operations and ensure compliance with company standards.
• Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
• Manage driver performance, implement improvement plans, and recognize top performers.
• Plan and assign shifts while ensuring full route coverage and smooth handovers.
• Coordinate with dispatch to optimize driver allocation and operational efficiency.
• Provide coaching, support, and resolve operational issues and escalations.
• Ensure compliance with safety, policies, and branding standards.
• Prepare performance reports and collaborate with internal teams to improve service quality.
Requirements
• Minimum 3+ years of experience in delivery operations or a supervisory role.
• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team management, and coordination skills.
• Proficiency in delivery management systems and operational software.
• Bachelor’s degree in business, logistics, or related field preferred.
• Valid driver’s license.
Benefits
• Be part of a fast-paced, impact-driven environment.
• Opportunity to grow into advanced support or quality-focused roles.
• Work closely with cross-functional teams to improve partner experience.
Frequently Asked Questions
Quick answers about Driver Jobs
What is the exact minimum monthly salary for heavy truck drivers in Saudi Arabia under 2026 HRSD rules?
The Ministry of Human Resources and Social Development sets the minimum basic salary for Saudi national heavy truck drivers at 4,500 SAR per month as of January 2026, with overtime paid at 1.5 times the hourly rate after 8 hours daily. Expat drivers sponsored under the same Nitaqat categories receive at least 3,200 SAR basic plus 800 SAR housing allowance. Employers must register these amounts in the Wage Protection System by the 10th of each month.
How many years of experience and what license type are required to apply for a driver job in Saudi Arabia in 2026?
Applicants for driver positions must hold a valid Saudi commercial driving license category 3 or higher and have at least 2 years of documented experience in the past 5 years as verified by the Ministry of Human Resources and Social Development. Foreigners need an additional 3-year international driving permit converted through the General Department of Traffic before sponsorship. No formal education certificate is mandated beyond the license.
What documents are required to apply for a driver work permit through Qiwa in 2026?
The Ministry of Human Resources and Social Development requires a valid passport, attested educational certificates if any, medical fitness report from an approved center, and a Saudi driving license copy uploaded via the Qiwa platform before the 15th of the application month. Sponsors must also submit the employment contract showing 4,000 SAR minimum total package for Saudis. Processing takes 5 working days after submission.
What are the maximum daily working hours and annual leave for drivers in Saudi Arabia as of 2026?
Drivers are limited to 8 hours per day and 48 hours per week under the 2026 Labor Law enforced by the Ministry of Human Resources and Social Development, with mandatory 30-minute rest after every 4 hours. Annual leave is 21 days paid after completing one year, increasing to 30 days after five years of service. Overtime must be compensated within the same month.
