Operation Officer
Company
justclean
Location
Muscat
Job Type
Full-time
Posted
1 day ago
Via
via Indeed
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Job Description
The Regional Officer is responsible for ensuring operational efficiency and successful order fulfilment within an assigned country, while also supporting other countries in the region when required. This is a shift-based and rotational role, where responsibilities may vary daily based on operational needs.
The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services.
Key Responsibilities
Oversee the full order lifecycle from pickup to delivery within the assigned country.
Ensure all ticket updates strictly follow the SOPs provided by team leaders.
Follow up promptly on delayed or pending orders with service providers.
Track and update order statuses to maintain consistent operational performance.
Handle partner support tickets and escalate unresolved issues when necessary.
Support daily operations according to shift allocations.
Monitor operations across delivery points and escalate any delays or failures.
Act as a liaison between country operations teams and customer service.
Assist in real-time incident management and operational escalations.
Prepare and submit shift reports summarizing incidents, order performance, and service quality.
Ensure timely execution of pickups and deliveries.
Support training and onboarding of service providers when required.
Communicate directly with partners regarding operational needs.
Provide cross-country operational support during peak hours or emergencies.
Respond to WhatsApp messages in a timely manner.
Monitor new home cleaning orders and follow up accordingly.
Track car wash orders and other service verticals.
Escalate service providers with technical issues to the team leader.
Monitor hourly dashboards and follow up with service providers as needed.
Inform service providers of any compensation cases when applicable.
Requirements
Bahraini nationality (Mandatory)
Must be registered with the Ministry of Labour (MOL)
Eligible for Tamkeen support
Strong communication and coordination skills
Ability to work in a fast-paced, shift-based environment
Detail-oriented with strong follow-up and problem-solving skills
Basic knowledge of operations or logistics is an advantage
Pay: RO325.000 per month
Work Location: In person
The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services.
Key Responsibilities
Oversee the full order lifecycle from pickup to delivery within the assigned country.
Ensure all ticket updates strictly follow the SOPs provided by team leaders.
Follow up promptly on delayed or pending orders with service providers.
Track and update order statuses to maintain consistent operational performance.
Handle partner support tickets and escalate unresolved issues when necessary.
Support daily operations according to shift allocations.
Monitor operations across delivery points and escalate any delays or failures.
Act as a liaison between country operations teams and customer service.
Assist in real-time incident management and operational escalations.
Prepare and submit shift reports summarizing incidents, order performance, and service quality.
Ensure timely execution of pickups and deliveries.
Support training and onboarding of service providers when required.
Communicate directly with partners regarding operational needs.
Provide cross-country operational support during peak hours or emergencies.
Respond to WhatsApp messages in a timely manner.
Monitor new home cleaning orders and follow up accordingly.
Track car wash orders and other service verticals.
Escalate service providers with technical issues to the team leader.
Monitor hourly dashboards and follow up with service providers as needed.
Inform service providers of any compensation cases when applicable.
Requirements
Bahraini nationality (Mandatory)
Must be registered with the Ministry of Labour (MOL)
Eligible for Tamkeen support
Strong communication and coordination skills
Ability to work in a fast-paced, shift-based environment
Detail-oriented with strong follow-up and problem-solving skills
Basic knowledge of operations or logistics is an advantage
Pay: RO325.000 per month
Work Location: In person
Frequently Asked Questions
Quick answers about Restaurant Jobs
What is the minimum wage for restaurant workers in Oman in 2026?
As per the Ministry of Labour, the minimum wage for Omani nationals employed in restaurant jobs is OMR 325 per month effective 1 January 2026. Non-Omani workers receive no statutory minimum but contracts must specify at least OMR 200 monthly plus accommodation. Overtime after 8 hours daily is paid at 1.25 times the basic hourly rate.
What work permit and visa documents are required for non-Omani restaurant job applicants in Oman?
As per the Ministry of Labour, non-Omani applicants need a valid work permit issued under the employer's sponsorship plus a residence visa valid for two years. Required documents include a medical fitness certificate from a government-approved centre, police clearance from the home country, and a copy of the employment contract stamped by the Ministry.
What education and experience are required to qualify for restaurant jobs in Oman?
As per the Ministry of Labour, Omani applicants for restaurant roles must hold at least a secondary school certificate and complete a 3-month on-the-job training programme. Non-Omanis require a minimum of two years documented experience in food service plus a recognised food safety certificate such as HACCP Level 2.
What is the step-by-step application process and list of documents for restaurant jobs in Oman?
As per the Ministry of Labour, applicants must register on the Ministry portal, submit a CV and attested educational certificates, then obtain employer-sponsored approval within 30 days. Required documents are passport copy, recent photograph, medical report, and police certificate; the entire process must be completed before arrival.
