Housekeeping Order Taker
Company
Hilton Luxor Resort & Spa
Location
Kuwait City
Job Type
Full-time
Posted
12 days ago
Via
via GulfTalent.com
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Job Description
As a Housekeeping-Order Taker, you would be responsible for answering all telephones, dispatching via 2-way communication system, and generating computerized reports to ensure department compliance with service standards.
What will I be doing?
As a Housekeeping-Order Taker, you will be responsible for performing the following tasks to the highest standards:
• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
• Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
• Respond to all emergency calls which includes monitoring the alarm system
• Dispatch and direct the proper crafts to the location, notifying other departments and the alarm company of the situation
• Coordinate and control all office traffic
• Present a positive, professional, and courteous image to ensure guest satisfaction
• Maintain the brand's high quality standards
• Ability to remain calm and perform all essential functions during emergency situations
• Maintain control of guest supplies, prepare the needed supplies for requisitions, and handle lost and found
What are we looking for?
A Housekeeping - Order Taker serving Hilton Brand Hotels is always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Prior customer service, administrative support, or housekeeping experience required
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Grade school education
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.
What will I be doing?
As a Housekeeping-Order Taker, you will be responsible for performing the following tasks to the highest standards:
• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
• Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
• Respond to all emergency calls which includes monitoring the alarm system
• Dispatch and direct the proper crafts to the location, notifying other departments and the alarm company of the situation
• Coordinate and control all office traffic
• Present a positive, professional, and courteous image to ensure guest satisfaction
• Maintain the brand's high quality standards
• Ability to remain calm and perform all essential functions during emergency situations
• Maintain control of guest supplies, prepare the needed supplies for requisitions, and handle lost and found
What are we looking for?
A Housekeeping - Order Taker serving Hilton Brand Hotels is always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Prior customer service, administrative support, or housekeeping experience required
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Grade school education
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.
Frequently Asked Questions
Quick answers about Security Guard Jobs
What exact monthly salary including overtime must employers pay security guards in Kuwait starting January 2026?
The Ministry of Social Affairs and Labour sets the minimum wage for security guards at 250 KWD per month plus 1.5 KWD per overtime hour as of 1 January 2026. Employers must deposit this amount directly into a local bank account by the 7th of each month.
Which work permit and residency steps are required for non-Kuwaiti security guard applicants in 2026?
Non-Kuwaitis need a valid work permit from the Public Authority for Manpower valid for two years and a residency visa issued by the Ministry of Interior before starting any security guard role. The employer must sponsor the visa within 30 days of arrival.
What minimum education and experience does the Ministry require for a security guard license in Kuwait?
Applicants must hold at least a secondary school certificate and complete 120 hours of approved security training plus two years of relevant experience as stated in the 2026 Ministry of Social Affairs and Labour guidelines.
Which documents must be submitted for a security guard job application through official Kuwait channels in 2026?
Required documents include a valid passport, attested secondary certificate, police clearance certificate issued within the last three months, medical fitness report, and two passport photos submitted to the Public Authority for Manpower.
