Commercial Restaurant Manager - Kuwait Store

Job description
• Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
• Empower and encourage team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
• Together with colleagues and manager, contribute actively to the development and implementation of a clear IKEA Food action plan for store using the store business plan and country business plan. These are supported by input from Growing IKEA together and the IKEA Food Direction & Strategy. Also develop and execute an annual action plan for area based on agreed goals.
• Implement the range matrix (global and national) in co-operation with the Kitchen Production Manager to secure a strong IKEA Food range identity to distinguish ourselves from our competitors on the market.
• Co-operate with the Communication & Interior Design (Com&In) department and the Commercial Activity Leader/Local Marketing by actively contributing to and supporting all marketing and in-store activities.
• Together with the Kitchen Production Manager, plan and implement range changes in a simple and cost- conscious way.
• Secure an irresistible food offer by ensuring the presentation and communication of the food and beverage range is attractive, e.g. through story-telling, live cooking, and using the IKEA Restaurant & Café as a showroom and co-operating with Com&In.
• Co-operate with the Commercial SFM & Bistro Manager to enhance the link between the IKEA Restaurant & Café and the Swedish Food Market.
• Empower, support and coach co-workers on the job to help them perform better and grow.
• Actively develop successors to ensure I meet the succession needs of the IKEA store.
• Ensure that all food incidents, or potential incidents, are reported through CASY.
• Secure optimal productivity by ensuring a staff planning process that secures the right number of competent co-workers at the right times and in the right places to meet the needs of guests.
• In co-operation with the Kitchen Production Manager, ensure that the food displays are always fresh and look appealing.
• Use the full potential of the IKEA Concept, tools, manuals, guidelines and other best practices.
Qualification
• Decision-making and problem-solving abilities with the drive to make things happen.
• Understand KPIs and how to affect their results through departmental actions.
• Ability to organise, plan and prioritise.
• Takes responsibility and can delegate when necessary.
• Communicates well with others.
• Ability to see how IKEA Food contributes to increasing the overall performance of an IKEA store.