Restaurant General Manager

Restaurant General Manager


Company
InterContinental Hotels Group
Location
Kuwait City
Job Type
Full-time
Posted
3 days ago
Via
via Jooble

Job Description
Responsibilities
• Lead daily restaurant operations and ensure high service standards in line with hotel procedures and brand requirements.
• Represent the outlet in daily F&B meetings and other operational meetings as required.
• Conduct daily team briefings to review service standards, guest feedback, promotions, and operational updates.
• Prepare staff schedules based on forecasts, business levels, and special events.
• Monitor staff attendance, performance, grooming, and conduct regular evaluations.
• Ensure all team members comply with InterContinental grooming and service standards.
• Oversee sanitation, hygiene, and cleanliness in coordination with Housekeeping and Stewarding.
• Ensure service stations, bar areas, and operating equipment are properly maintained and stocked at par levels.
• Control beverage, cigar, and cigarette stocks in line with hotel procedures.
• Monitor casual labor and overtime to ensure labor costs remain within the approved budget.
• Maintain strong guest engagement by welcoming, seating, and thanking guests upon departure.
• Handle guest feedback and complaints professionally and implement corrective actions when necessary.
• Maintain updated records of regular and VIP guest preferences to enhance personalized service.
• Promote upselling initiatives to maximize revenue and achieve sales targets.
• Support and organize outlet promotions and marketing activities to drive business.
• Monitor competitor outlets and provide market feedback reports.
• Ensure compliance with licensing laws and regulations related to alcohol service.
• Maintain accurate department records, booking procedures, and table plans.
• Delegate responsibilities effectively to ensure smooth operations during all service periods.
• Foster a positive work environment that promotes team morale, motivation, and efficiency.
• Maintain confidentiality of business and guest information.
• Ensure full compliance with health, safety, and FLS policies, including proper use of safety equipment and reporting of hazards or incidents.
• Perform any other duties as assigned by senior management.
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The Public Authority for Manpower sets the minimum wage at 230 KWD per month for non-Kuwaiti drivers in the private sector effective 1 January 2026, with overtime paid at 1.25 times the hourly rate after 8 hours daily.
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Applicants need at least three years of documented heavy vehicle driving experience plus a valid international driving permit converted locally, according to Public Authority for Manpower licensing rules updated in 2025.
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Required documents include a valid passport, attested educational certificates, medical fitness report from an approved Kuwaiti clinic, and a no-objection certificate from the current sponsor, all submitted via the Public Authority for Manpower e-services.
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