Online Account Manager - Local Shops
Company
Delivery Hero
Location
Dubai
Job Type
Full-time
Posted
17 hours ago
Via
via Delivery Hero
Job Description
About the opportunity
Role Summary:
Responsible for developing the business through partner restaurants via phone calls and maintaining long term relationships by regular calls and mails. Manage existing accounts and handle menu photos, promotions, advertisement sales, renegotiation and transmission methods optimization as well as other special account management ad hoc projects as per standards set.
What you need to be successful
What’s On Your Plate?
• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.
• Maintain continuous business relationships with clients/ restaurants via regular phone call and mails.
• Provide excellent service and support by regular calling in order to build strong relationships and resolve operational issues between clients/ restaurants and companies.
• Make sure that the menus of the clients are up to date at all times.
• Optimize the restaurant content (MOA, delivery time).
• Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
• Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter.
• Generate food coupons, promotions and vouchers from existing restaurants.
• Convince clients / restaurants for brand promotion of Talabat pictures.
• Transmission method optimization: Convincing client / restaurant to implement track order feature and changing the transmission method to WLA.
• Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
• Encourage restaurants to subscribe for the online payment gateway.
• Coordinate with the restaurant, if the restaurant is live or active on the Talabat, checking and resolving the reason, such as shutdown or stopped delivery.
• Communicate with Management by providing regular CRM updates via SalesForce.com, Contact reports, activity reports, 30 days plan, and attending/contributing to Sales and Marketing team conference calls and updates.
• Maintain accurate records of all sales and prospecting activities including:
• Closed sales
• Follow-up activities
• Sales expense report
• Increased sales report after placing promotion, voucher and coupons
• Restaurant analysis sheet
• Account management report
What Did We Order?
• Bachelor’s Degree within Business Administration or any other related field
• Minimum of 1 years’ experience within Sales
• Negotiation Skills
• Ability to meet deadlines and be flexible in working
• Fluent in both languages Arabic and English
• Communication skills (Written and Verbal)
• Excel Skills
Who we are
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Role Summary:
Responsible for developing the business through partner restaurants via phone calls and maintaining long term relationships by regular calls and mails. Manage existing accounts and handle menu photos, promotions, advertisement sales, renegotiation and transmission methods optimization as well as other special account management ad hoc projects as per standards set.
What you need to be successful
What’s On Your Plate?
• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.
• Maintain continuous business relationships with clients/ restaurants via regular phone call and mails.
• Provide excellent service and support by regular calling in order to build strong relationships and resolve operational issues between clients/ restaurants and companies.
• Make sure that the menus of the clients are up to date at all times.
• Optimize the restaurant content (MOA, delivery time).
• Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
• Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter.
• Generate food coupons, promotions and vouchers from existing restaurants.
• Convince clients / restaurants for brand promotion of Talabat pictures.
• Transmission method optimization: Convincing client / restaurant to implement track order feature and changing the transmission method to WLA.
• Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
• Encourage restaurants to subscribe for the online payment gateway.
• Coordinate with the restaurant, if the restaurant is live or active on the Talabat, checking and resolving the reason, such as shutdown or stopped delivery.
• Communicate with Management by providing regular CRM updates via SalesForce.com, Contact reports, activity reports, 30 days plan, and attending/contributing to Sales and Marketing team conference calls and updates.
• Maintain accurate records of all sales and prospecting activities including:
• Closed sales
• Follow-up activities
• Sales expense report
• Increased sales report after placing promotion, voucher and coupons
• Restaurant analysis sheet
• Account management report
What Did We Order?
• Bachelor’s Degree within Business Administration or any other related field
• Minimum of 1 years’ experience within Sales
• Negotiation Skills
• Ability to meet deadlines and be flexible in working
• Fluent in both languages Arabic and English
• Communication skills (Written and Verbal)
• Excel Skills
Who we are
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Frequently Asked Questions
Quick answers about Driver Jobs
What minimum monthly salary must a driver earn to qualify for a UAE work visa in 2026?
As per the Ministry of Human Resources and Emiratisation, drivers must receive a minimum salary of AED 4,000 per month as of January 2026 to meet work visa issuance criteria. Overtime pay is calculated at 1.25 times the hourly rate after 8 hours daily. This threshold applies to both light and heavy vehicle driver categories under Federal Decree-Law No. 33 of 2021.
Which specific driving licence and experience documents are required for a heavy vehicle driver job in the UAE?
As per the Ministry of Human Resources and Emiratisation, applicants need a valid UAE heavy vehicle licence or equivalent GCC licence plus at least two years of documented experience in the past five years. A valid medical fitness certificate issued within the last six months is mandatory. Educational qualification must be at minimum secondary school certificate.
What are the exact working hours and annual leave entitlements for drivers employed in the UAE private sector in 2026?
As per the Ministry of Human Resources and Emiratisation, drivers are limited to eight hours per day and 48 hours per week with Friday as the mandatory weekly rest day. Annual leave entitlement is 30 calendar days after completing one year of service. Employers must provide paid sick leave of 90 days per year at full or half pay depending on service length.
Which documents must be submitted for a driver work permit application through the UAE Ministry portal?
As per the Ministry of Human Resources and Emiratisation, the required documents include a valid passport, attested educational certificates, driving licence, medical fitness report, and employer offer letter stamped by MOHRE. All documents must be uploaded via the MOHRE e-services portal before 31 December 2026. No application fee applies for the initial permit if salary meets the AED 4,000 threshold.
